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Clerical Associate IV Resume Example

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CLERICAL ASSOCIATE IV
Professional Summary

A self-motivated organized professional with over 10 years' experience providing thorough and skillful support. Proven strengths in assisting in policy development and implementation. Exceptional capacity to multitask by managing numerous and competing priorities with ease. Outstanding interpersonal and communication skills (bilingual, Polish-English); superior accuracy in documentation. Experience in planning, organizing, managing, and coordinating program/office operations.

Skills
  • Microsoft Office
  • Ability To Prioritize
  • Supper user for EPIC Cadence
  • Soarian Systems
  • Human Resources
  • Administrative support
  • Inventory control
  • Managing Grant Founded Program
  • Policies
  • Procurement
  • Front desk management
  • Day-To-Day Operations
  • Expense reporting/ Invoice Processing
  • Scheduling/Registering
  • Infection Control
Work History
NYC Health + Hosp. / Green. Com. Medical. CenterClerical Associate IV//Brooklyn, NY//July 2014 to Current
  • Organizes and oversees workflow at front desk /registration area, supervise 2 CAs
  • Conducts daily huddles/ oversees day-to-day operations of the medical staff
  • Managing procurement of office supplies
  • Registers and processes over 80 patients a day for clinic visits, schedules and closes appointments
  • Serves as a liaison between medical staff and patients to coordinate successful delivery of care and service
  • Maintained patient EMR and updated information in alignment with HIPAA protocols.
  • Reviewed and sent medical records to other physicians upon request.
  • Efficiently performed insurance verifications and pre-authorization functions.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day clinic operations and patient satisfaction.
  • Trained new employees
  • Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
  • Prepares no-show charts for broken appointments processing in accordance with procedures
  • Provide technical assistance to all employees including doctors, nurses and PCAs
NYC Health + Hosp / Woodhull Medical CenterOffice Manager / Clerical Associate IV//Brooklyn, New York//January 2006 to July 2014
  • Planned, implemented and managed overall operations of a program of 500k annual budget
  • Supervise office administration and office record keeping
  • Managed staff of 3 volunteers
  • Budgetary planning, reviews and manage all expenses.
  • Worked cross-functionally as primary liaison to key internal departments, including Fiscal Management, Cash Management, Human Resources and Community Affairs.
  • Review official directives and correspondence to ascertain such data as changes in policies, procedures and new assignments.
  • Collected and coordinated employees time sheets.
  • Performed work by processing, recording, checking and maintaining records, furnishing information, and preparing reports for NYS DOH Tobacco Control
  • Evaluate program effectiveness, devise new forms to improve efficiency of work flow.
  • Partake in research and application process for new RFA (request for application)
  • Represent program in external contracts with community organizations and other agencies.
  • Identifies vendors, requisitioning all supplies on GHX software, maintaining inventory control and distribution.
  • Facilitated training and technical assistance to providers on tobacco dependence and treatment options.
  • Developed partnerships with local healthcare providers and agencies to collaborate on grant objectives.
  • Arrange for meetings/trainings, maintain meeting/appointment/event calendar, prepare agenda and minutes.
  • Assisted partners in developing tobacco dependence treatment system change.
NYC Health + Hosp / Woodhull Medical Center/ PSY Clerical Associate III//Brooklyn, New York//January 2004 to January 2006
  • Serve as liaison between providers and tobacco treatment resources.
  • Develop partnerships with local healthcare providers, hospitals and agencies to collaborate on grant objectives.
  • Prepare reports for NYS DOH requiring the selection of data from records or statistics.
  • Arrange for meetings/trainings, maintain meeting/appointment/event calendar, prepare agenda and minutes.
  • Assist in budgetary planning, reviews and manage all expenses.
  • Use, update and maintain Community Activity Tracking (CAT) System and generate reports as needed.
  • Attend meetings/conferences related to CAT, grant and consortium project.
  • Serve as primary liaison for vendors and facilitate procurement of materials/services.
Education
Associate of Arts - Mental HealthLaGuardia Community Collage//Long Island City, NY
Bachelor of Arts - Forensic PsychologyJohn Jay Collage Of Criminal Justice//New York, NY
Certifications
  • Certified Clerical Associate
  • Certificate of Completion Interpreter's Training
  • Certificate of Completion 5 Day Tobacco Dependence Program - CCTS Training
  • Financial Counselor Training
  • Certified Assistor of NYS Health Plan Marketplace
  • BLS ( active Basic Life Support Certification)
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Resume Overview

Companies Worked For:

  • NYC Health + Hosp. / Green. Com. Medical. Center
  • NYC Health + Hosp / Woodhull Medical Center
  • NYC Health + Hosp / Woodhull Medical Center/ PSY

School Attended

  • LaGuardia Community Collage
  • John Jay Collage Of Criminal Justice

Job Titles Held:

  • Clerical Associate IV
  • Office Manager / Clerical Associate IV
  • Clerical Associate III

Degrees

  • Associate of Arts - Mental Health
    Bachelor of Arts - Forensic Psychology

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