Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Graduate with 3.88 GPA fro Kaplan Career Institute
Voted most professional in class
Graduated with certificate from Cleveland clinic school at work program while working full time job
Received appreciation award for being so conscientious and professional in helping patient with records request
Determined Hippa compliant request and authorizations received from hospitals and insurance companies.
Answered all telephone calls regarding request for privileged information.
Open and processed all incoming mail and patient request for privileged information.
Use of medical terminology.
faxed all requested information to other hospitals, attorneys,insurance companies etc..
Assisted in the development of presentations.
Provided general information to internal and external customers.
Take and relay messages to appropriate locations or persons.
Scan all needed information for approval to release records to coding supervisor.
Provided cross coverage for other clerical and secretarial positions,
Use of medical terminology.
Scheduling of all patient appointments.
Answer and respond to all incoming calls.
Handled all monetary transactions of office and insurance payments.
Communicate all instructions to patients about prescriptions from doctor.
Type all letters and office memos.
Trained all new employees.
Assisted all patients with any questions or directions needed.
Assisted doctor with patients for vital signs.
Use of Microsoft office and its products.
Open new accounts for new patients.
Open office for daily use.
Close office at the end of the day.
Assisted with answering telephone calls
Filing of all pulled charts from that day
Maintain front office area
Operated cash register and all cash transactions.
Followed company policies and procedures.
Completed price changes,
Maintained check out area.
Displayed weekly promotional and seasonal merchandise.
Greeted all incoming and outgoing customers with a smile.
Assisted customers with large packages to their car.
Assisted personnel when needed.
Study of all professional manners in the medical work place.
Perfect Attendance, September2006 - November 2006
Graduated with GPA of 3.88
Studied Course In:
Legal Aspects of Healthcare
Fundamentals of Healthcare Administration
Health Information Systems
Health Claims Management
Presentation skills for professionals
Healthcare Insurance Theory
Externship at Neighborhood Family Practice.
Companies Worked For:
Job Titles Held:
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