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BANNER UNIVERSITY MEDICAL - CLERICAL ASSISTANT Resume Example

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CLERICAL ASSISTANT
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and devote a company success. Able to maintain an upbeat and positive demeanor in high-stress situations. Passionate team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity.

Skills
  • Flexible
  • Accurate and detailed
  • Works well under pressure
  • Customer-service oriented
  • Attention to detail
  • Excellent communication skills
  • Time management
  • Conflict resolution 
  • Verbal and written communication
  • Professional phone etiquette
Work History
CLERICAL ASSISTANT, 02/2018 to Current
 BANNER UNIVERSITY MEDICAL – Tucson , Arizona
  • Used time efficiently when not serving customers, including restocking towels, and picking up unused equipment.
  • Routinely answered customer questions regarding membership cost, hours of operation, and any other questions they may have.
  • Politely assisted customers in person and via telephone.
  • Directed calls to appropriate individuals and departments.
  • Set up and explained new membership contracts.
  • Operated a cash register for cash, check and credit card transactions.
  • Collected deposits, fees and payments.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
ASSISTANT TEACHER, 08/2014 to 01/2018
 YMCA HOLSCLAW CHILDCARE CENTER – Tucson, Arizona
  • Observe and monitor child's play, perform general administrative task, assist in recreational activities and events, also assist in a strong communication between parents and/or guardians.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Offered parents detailed daily reports that outlined their child's day.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Reported parent complaints and comments to managers.
  • Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc.
  • Dressed children and changed diapers.
Education
Certificate: Medical Administrative Assistant , 2019
 Carrington College - Tucson, AZ

Strong communication with patients, staff, and visitors. Assist in scheduling, greeting, checking in and out patients, also information requested by patients and clients. Gain knowledge to help run a medical office and consist an easy flow.
Certificate: Physical Therapy Technology, 2016
 Carrington College - Tucson,AZ

Assisting and caring for those in need of rehabilitation. Taking up a roll as assisting other gain the strength they may lack. Also make sure that all areas are prepped and well organized for all Therapist and their assistance. Schedule and reschedule patients with flexible scheduling that works with their schedule.
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Resume Overview

Companies Worked For:

  • BANNER UNIVERSITY MEDICAL
  • YMCA HOLSCLAW CHILDCARE CENTER

School Attended

  • Carrington College

Job Titles Held:

  • CLERICAL ASSISTANT
  • ASSISTANT TEACHER

Degrees

  • Certificate : Medical Administrative Assistant , 2019
    Certificate : Physical Therapy Technology , 2016

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