Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service.
Recognized quickly as a valuable asset in multiple facets. Identified and placed in leadership positions regularly. Instructed 5 people who obtained their GED within 6 months. Managed crews of up to 15 members. Have overcome major obstacles becoming an example and inspiration to others.
Served as mentor to junior team members. Primary liaison between upper management and team members. Reorganized and maintained files and resources efficiently. Created crew schedules mindful of various talents, needs and accommodations.
Patiently and successfully instructed adults seeking their GED. Emphasizing test-taking skills and mathematics.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Developed effective relationships with all call center departments through clear communication. Met and exceeded goals in each department fielding calls in main bank, customer installation support, technical assistance, and customer retention.
Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Efficiently resolved problems or concerns to the satisfaction of all involved parties.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Assisted guests with making menu choices in an informative and helpful fashion.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Skillfully anticipated and addressed guests' service needs. Managed closing duties, including restocking items and reconciliation of the cash drawer.Correctly calculated charges, issued bills and collected payments.
3.8 GPA. Coursework in Business Management and Operations
Coursework in computer literacy, business practices and accounting. 3.8 GPA
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