Thorough and steadfast Office Worker with top-notch administrative skills and solid background in Data/Insurance Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Dedicated with over successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of and history achieving high data output. Meticulous skilled at using to create exceptional communications, presentations and spreadsheets meeting diverse administrative needs. Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Skills
Billing and Invoicing
Document control
Scheduling and calendar management
MS Office
Mail handling
Strategic Planning
Sorting and labeling
Customer service
Microsoft applications proficiency
ICD-10 Assessments Creating Presentations with Microsoft PowerPoint Proficient April 2020 Knowledge of Microsoft PowerPoint tools and features. Full results: Proficient Working with MS Word Documents Completed April 2020 Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed Basic Computer Skills: PC Familiar April 2020 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Familiar April 2020 Arranging and managing information or materials using a set of rules. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Adaptability & Flexibility.Attention to Detail.Collaboration & Teamwork.
I am proficient in a variety of computer software programsTyping skills Verify the Accuracy of Datamedical recordsinsurance claimsProficient typing skills Computer skills and a knowledge of relevant software packages Basic literacy and numeracy skills Organizational abilities Administrative skills Good communication skills, both written and verbal A polite phone manner Good customer service skillsSelf-motivationThe ability to work independently and as part of a team .A conscientious and responsible working attitudeAccuracy and good attention to detail The ability to do the same task for long periods of timeThe ability to work under pressure and to tight deadlines Good spelling, punctuation and grammarA positive approach in a busy working environmental
Knowledge of health and safety policies good understanding of data confidentiality issues Post payments and denials in a timely manner in adherence to month closing procedures Process and follow up on payer denials, rejected claims and appeals in a timely fashionWork with patients to develop self-pay arrangements and payment plansCollect and post patient copay's
Correct and/or appeal denied or rejected claimsexperience with computerized billing systems
Adherence to HIPAA laws, HIPAA compliance workplace, best practices dealing with customers, data and HIPAA compliance
Education
Everest Academy, Expected in 03/2014 – –High School Diploma: - GPA:
Work History
Res-Care, Inc. - Clerical Watertown, WI, 03/2017 - 04/2020
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Work the front desk
Handle and create memberships
Payments
Promptly answered multi-line phone system and greeted callers enthusiastically.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Compass Group Usa Inc - Sales Associate Baton Rouge, LA, 07/2015 - 11/2017
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained records related to sales, returns and inventory availability.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Works sales floor
Stock shelves
Run fitting rooms
Res-Care, Inc. - Clerical Waynesville, NC, 07/2016 - 03/2017
Outlined appropriate processes and procedures to fulfill and complete inquiries.
Organized, sorted and checked input data against original documents.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Obtained scanned records and uploaded into database.
Applied data entry knowledge and skills to resolve indecipherable or garbled messages.
Scanned documents and saved in database to keep records of essential organizational information.
Work front desk
Take payments
Running insurance
Aristo AR - Third Party Insurance City, STATE, 07/2013 - 04/2015
Resolved discrepancies in insurance payments by collaborating with carriers.
Coordinated with contracting department to resolve payer issues.
Communicated effectively with staff, including members of operations, finance and clinical departments.
Maintained confidentiality of patient finances, records and health statuses.
On as needed basis for third party medical insurance billing company.
Provided general clerical support to include data entry, processing out-going mail, scanning of documentation using commercial copier scanner equipment, routing faxes to the appropriate department and sending out-going faxes.
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