LiveCareer-Resume

cleaner resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Unloader skilled in demonstrating a balance of efficiency and quality while abiding by stringent loading and unloading schedules. Known for contributing to team objectives through hard work and collaboration. Frequently acknowledged for an excellent work ethic and commitment to safety. Well-versed in reviewing shipping documentation and reconciling with the delivered products to note discrepancies.

Skills
  • Supply inventory management
  • Interior and exterior cleaning
  • Exceptional time management
  • Facility maintenance
  • Minor repairs
  • Fluent in English
  • Able to lift 150 lbs.
  • Package and pallet staging
  • Adherence to loading schedules
  • OSHA standards
  • Scanner proficiency
  • Safety protocols
  • Packaging and labeling equipment
  • Materials handling and transport
  • Freight labeling
  • Invoice verification
  • Product verification
  • Shipping and receiving
  • Inventory organization
  • Organization
  • Data management
  • Strong math skills
  • Bills of Lading
Education and Training
Concorde Career College San Diego, CA Expected in 1993 Medical Office Management Certification : Medical Office Management - GPA :
San Diego City College San Diego, CA, Expected in : General Education - GPA :
Experience
Spokane Public Transportation - Cleaner
Spokane, WA, 2021 - Current
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Handled, labeled and stored various hazardous chemicals and solutions safely to prevent injuries.
  • Responded to emergency cleaning requests to meet client expectations.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Created inventory checklists and stocked housekeeping carts daily.
  • Performed frequent inspection and maintenance activities according to client expectations.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Inspected building perimeters, removed trash and swept sidewalks to keep outside areas organized and tidy.
  • Took rugs and mats outside to remove dust and dirt.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Reported damaged and broken furniture, upholstery and fixtures to supervisors.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Swept, mopped and sanitized wooden and tile floors.
  • Reduced cleaning time significantly while maintaining company quality standards.
Treasure Island Casino - Cashier
Welch, MN, -
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Answered customer questions, provided store information and directed customers to designated store areas.
  • Processed refunds for worn, damaged and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions and promotional offers.
  • Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Unloaded parcels & food products from truck with care to avoid damage.
  • Handled packages safely while unloading and transporting.
  • Labeled packages and pallets to ensure efficient identification of items.
  • Adhered to workplace safety standards and OSHA regulations.
  • Read and attached appropriate labels and tags to products and packages for identification purposes.
  • Assisted in navigating large loads to assigned areas.
  • Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
  • Promoted safety throughout workplace and reported potential hazards to Supervisor for quick resolution.
  • Regularly shrink-wrapped products.
  • Stocked shelves with food products and performed expiration rotation to mitigate stock damage and loss.
  • Scanned 10-50 packages per day to verify proper shipping information.
  • Corrected pallets of damaged or mislabeled products to reduce errors and losses.
Hopkins Manufacturing Corp. - Customer Service Representative
Emporia, KS, -
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Used pallet jacks to move items to and from warehouse locations.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Compiled, sorted and filed records of product orders, business transactions and other activities.
  • Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Loaded trucks for outbound orders and unloaded trucks for inbound orders.
  • Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Filed requisitions for out of stock items and supplies
  • Collected stock location orders and printed requests to maintain inventory control.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Analyzed customer activity to promote safe and secure environment.
  • Made outbound calls to obtain account information.
  • Answered incoming telephone calls to provide store, products and services information.
  • Explained benefits, features and recommendations to maximize client retention.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Improved customer service wait times to mitigate complaints.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Trained new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld privacy and security requirements for customer information.
  • Liaised cross-functionally to develop operational improvement initiatives.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Created and implemented process improvements to maximize efficiency.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
  • Executed on-time and under-budget project management to resolve complex issues.
  • Exceeded company productivity standards on consistent basis.

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Resume Overview

School Attended

  • Concorde Career College
  • San Diego City College

Job Titles Held:

  • Cleaner
  • Cashier
  • Customer Service Representative

Degrees

  • Medical Office Management Certification
  • Some College (No Degree)

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