LiveCareer-Resume

cleaner resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Reliable,hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Site Inspection and Evaluation
  • Quality Control
  • Strong Work Ethic
  • Productivity and Time Management
  • Multitasking and Prioritization
  • Positive Team Player
  • Conscientious and Detail-Oriented
  • Communication and Interpersonal Skills
  • Safety Standards and Protocols
  • Daily Facilities Cleaning
  • Administrative Support
  • Willingness to Learn
Experience
Cleaner, 12/2016 to Current
Mitchells & ButlersBexley, OH,
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Sanitized frequented areas and equipment using approved supplies.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Used shampoos and steam equipment to periodically clean upholstery and carpeting.
Retail Sales Associate, 07/2015 to 12/2016
Burlington Stores IncRedford, MI,
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Night Auditor, 07/2013 to 07/2016
Six Flags, Inc.Eureka, MO,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Ran end-of-day computer functions and closed out reports.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Completed nightly updates to hotel rates and individual room charges.
  • Documented wake-up requests and set up automatic calls in system.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Generated daily, weekly and monthly reports to close out day and meet objectives.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
Lead Waitress, 07/2008 to 07/2013
Buffalo Wings And Rings/TailgatezCity, STATE,
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Provided exceptional service to high volume of daily customers.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Calculated charges, issued table checks and collected payments from customers.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Implemented new POS system and trained staff members on use.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Education and Training
High School Diploma: , Expected in 05/1998 to Tomahawk High School - Tomahawk, WI
GPA:

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Resume Overview

School Attended

  • Tomahawk High School

Job Titles Held:

  • Cleaner
  • Retail Sales Associate
  • Night Auditor
  • Lead Waitress

Degrees

  • High School Diploma

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