Talented, Hardworking and Dependable Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual and team sales goals.
- Fielded and processed between 150-200 classified ad transactions from customer calls, emails and walk-in customers per day
-Leader of a sales team that has won the Arizona Newspaper Association Statewide Advertising contest two years running
-Managed a successful sales team of 6 members who consistently exceed sales goals and daily expectations
-Customer Service- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
After moving to Arizona from Indiana I started off in the position of Receptionist and worked my way up to the Classified Phone Room Supervisor within a year. I am currently responsible for the classified and legal sections of 8 local newspapers throughout the county of Pinal as well as supervising a department of 6 employees.
Duties included : Customer service, order entry, setting up specifications for new customer parts, digitizing new parts on CAD equipment, downloading digitized part specifications to CNC saws for production, maintaining spec books and quotes by customers as well as implementing customer orders into production on a daily basis.
Duties included: Knowledge of all tourist attractions for the State of Tennessee and being able to give directions to all places throughout the state, maintaining brochure and map displays, and setting up accommodations for tourists as necessary.
Duties included: Sales of all daily racing programs, accounting of revenue from program sales daily, taking of paramutual bets and accounting of monies received from the sales transactions. Also, light receptionist type duties as needed.
Duties included: Opening and closing of a mall retail jewelry store, responsible for sales of custom and ready to wear fine jewelry, handling of jewelry and watch repairs, responsible for bank deposits daily and accounting of weekly payroll and supervision of seven employees.
Duties Included: Accounting of all monies received, order entry, cashiering, customer service, responsible for all reupholstery orders including all ordering of fabric for custom orders.
Duties Included: End of month reports and payroll for over 50 employees weekly, upkeep of employee benefit information and check distribution for 8 branch locations.
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