Qualified Claims/Customer Service Representative able to investigate claims, verify information and facilitate a resolution. Result driven, friendly and upbeat team player with an organized and disciplined approach. Seeking a permanent role with company that values not only their customer but employee and promotes within.
Facilitate resolutions for Medicare eligible retirees to the highest level regarding any HRA account related issues, general claim issues, and medical benefits
Assisted company with maximizing production by utilizing BIBS software and systems to respond to customer inquiries regarding their plan benefits
Overhauled university's record's department to a systematic function style which streamline business process and increased production
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