Dedicated and focused Claims Investigator who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency
Meticulous attention to detail
Strong problem solver
Dedicated team player
Professional and mature
Researched, calmed and rapidly resolved client conflicts to prevent loss of money to the bank.
Multiple awards for performance.
JP Morgan ChaseSeptember 2012 to CurrentClaims Investigator Tampa, FL
Provide training to all existing associates within the department.
Ensure all deadlines are met for customer complaints and escalations.
claims for validity,
reviewing claim forms and police reports, and determining fraudulent
Assigning daily work and process monthly audits.
Verified that the information in the computer system is up-to-date and accurate.
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Planned meetings and prepared conference rooms.
Created PowerPoint presentations used for business development.
JP Morgan ChaseApril 2009 to September 2012Transaction Processing Specialist Tampa, FL
Prepare reconciliations for assigned accounts in accordance with ARP standards and procedures.
Gain sufficient understanding of assigned accounts, including knowledge of surrounding operations that impact the account system interfaces that impact the account and general transaction flow of originating and clearing entries.
Research and analyze data.
Research rejected items for assigned accounts and process clearing items where appropriate.
JP Morgan ChaseOctober 2005 to April 2009Claims Investigator Tampa, FL
Investigating claims for validity, reviewing claim forms and police reports, and determining fraudulent claims.
Administering Provisional Credits, Reverse Provisional Credits, and Unauthorized transactions to card-holder's accounts.
Responsible for daily settlement and reconciliation of cardholder accounts.
Assorted administrative duties such as creating and maintaining spreadsheets to streamline daily tasks, generating appropriate letters and notifications for card-holders, returning card-holder phone calls for inquiries, pulling reports and documentation.