Obtain a position as an Senior Auto Claims Customer Representative (Total Loss), which would be mutually beneficial to myself and Liberty Mutual and will allow me to maximize my talents in the following areas; customer satisfaction, customer service, time management, negotiation tactics, organization and communication. A position in which I can inspire trust, create business value, and provide an exceptional customer experience to build customer loyalty and help Liberty Mutual reach their goal of being a top 3 Insurance provider.
Provides a exceptional customer experience while handling auto claims by obtaining information and maintaining accurate records about accidents from customers through telephone and written accounts.
Secures essential facts about accidents during the liability investigation, negotiates settlements, and explains denials to policy holders.
Demonstrates exceptional customer service by reviewing pending claims, updates claim files, completes outstanding items, makes payments to customers and closes files as timely as possible.
Arranges auto appraisals, works with appraisers, body shops and customers to complete the auto claim quickly and effectively.
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