Randstad - Customer Service - State Farm Agency Resume Example

Claims Assistant (03/2011 - 12/2015)

• Implemented company procedures to accurately prepare and follow up on claims.
• Established priorities and work sequences to coordinate efforts.
• Developed and modified procedures for new electronic claims process.
• Oversaw mail room on assigned days.  Reviewed documents for accuracy.
• Provided excellent customer service by communicating with claimants via phone and email to request documents and assist with claimant inquiries.
• Obtained detailed status of claims by communicating with SSA via phone.

 Receptionist (02/2010 - 03/2011)

• Provided professional and courteous service as first point of contact.
• Maintained the front desk and reception area in a neat and organized fashion.
• Managed document control by reviewing documents to ensure accuracy.
• Received and distributed mail in a timely manner.
• Supplied key cards and building access to employees and visitors.

• Analyzed properties to determine financial potential.
  
• Coordinated and/or performed necessary repairs to properties.
• Maintained tenant relations with regular tenant visits and phone calls.
• Collected and kept careful records of rental payments.
• Reconciled all bank and credit card accounts.

Submitted claims to insurance companies and Medicare for contracted physicians.

Provided administrative support for area manager and managers in the Education Center.