Seeking employment with a company that values 10 years of experience in claim adjusting and customer service. I bring to the table strong leadership principles organized, detailed and accurate. I communicate well with others.
Excellent Communication Skills
Strong Motovational Skills
Planning Organization Skills
Ability to Multi-task
Problem Solving Skills
Proficient in Word and Excel
Customer Service Skills
Call Center experience
Verified and analyze data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures.
Examine claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments.
Maintain claim files, such as records of settled claims and an inventory of claims requiring detailed analysis.
Report overpayments, underpayments, and other irregularities.
Supervise claims adjusters to ensure that adjusters have followed proper methods.
Received first notice of loss inbound calls.
Making initial contact calls and follow-up calls to Insureds
Tracking claims process and compliance
Researching prior losses
Notifying and updating agents
Monitoring faxes and e-faxes for proper distribution
System and software in-house training
Assisted in finding homes or shelter for displaced insured in all 67 counties for Hurricane Ivan.
Prepared insurance claim forms or related documents and reviewed them for completeness
Entered claims information into database systems
Posted or attached information to claim file
Transmitted claims for payment or further investigation
Contacted insured or other involve persons to obtain missing information
Provided customer service, such as limited instructions on proceeding with claims and referra
FEMA FLOOD CERTIFIED
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