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CLAIMS ADMINISTRATOR - Risk Management Resume Example

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CLAIMS ADMINISTRATOR - RISK MANAGEMENT
Summary

Detail-oriented Human Resources professional with 18+ years in Human Resources and Risk Management. Extensive experience in developing and implementing processes and procedures to achieve company goals.

Highlights

  • Recruiting

  • Training

  • Employee Relations

  • Handbook Development & Implementation

  • Conflict & Dispute Resolution

  • Relationship Building

  • Corporate Events Planning and Loyalty Program

  • Risk Management

  • Incident Investigation & Analysis

  • Claims Handling

  • Safety Compliance & Safety Committee

  • Risk Assessment & Risk Reduction

  • OSHA Recording & Reporting

  • Public Relations & Public Speaking
Accomplishments

  • Implemented new VIP Guest Relations training program for successful customer retention.

  • Developed virtual training for employees on OSHA compliance in blood borne pathogens, personal protective equipment, hazardous materials.

  • Managed internship program requisition postings, recruiting, department placement, end of program exit processes.

  • Managed employee awards program, organized employee of the month events.
Experience
CLAIMS ADMINISTRATOR - Risk Management12/2011 to 01/2015Resorts World Casino New York CityCity , STATE

  • Administered all procedures for Workers' Compensation, General Liability, Property Damages, Auto and Valet claims. Closed an average of four cases per month.

  • Conducted thorough investigation and property walk-through to determine cause of injury with a focus on safety and cost control.

  • Communicated with injured individual to obtain pertinent claim information for proper evaluation of incident.

  • Reviewed surveillance footage, obtained relevant evidence, facts and data to evaluate suspicious claims.

  • Worked closely with the insurance carrier, medical provider and defense counsel to manage and monitor the claim file; testified at state Board Hearings.

  • Attended over twenty-five different trainings including anti-fraud trainings, risk conferences, industry seminars and webinars. Managed Safety Committee.

  • Recorded and reported accurate OSHA Logs 300 and 300A.

HR TRAINER: 


  • Analyzed departments' training needs and developed training programs on staff development. Presented training information via role playing, simulations and team exercises.

  • Facilitated training on Policies and Procedures, Benefits, FMLA, Supervisory and Management training programs, New Hire Orientation and performance appraisals.

  • Designed training modules that effectively train supervisors and managers on techniques for managing staff.

  • Offered specific training programs to help employees advance and improve safety, guest services, and customer retention.

  • Managed and maintained training calendar for the year.

HR RECRUITER: 


  • Managed all phases of recruitment, defined hiring needs and posted available positions.

  • Communicated the duties, compensation, benefits and working conditions to all potential candidates.

  • Developed reports on employee headcount, monthly HR reports and quarterly training reports.

  • Contacted all job applicants to inform them of their application status and maintained an accurate candidate tracking system.
TRAINING FACILITATOR - Human Resources08/2001 to 01/2010JetBlue Airways CorporationCity , STATE
  • Traveled extensively to facilitate New Hire Orientation in compliance with Anti-Drug & Alcohol, Airport Safety and Security.

  • Prepared training modules and provided education for safety sensitive positions, pursuant to FAA Regulations, ensured zero tolerance workplace safety.

  • Successfully improved knowledge of airport shift staff of 4 on Anti-Drug and Alcohol DOT and FAA regulations, drug and alcohol compliance and testing equipment.

  • Coordinated and guided employees into the Employee Assistance Program for substance abuse and liaised between employee and Substance Abuse Professional.

  • Participated in 4 successful yearly on-site FAA Audits and reduced monetary fines.

  • Maintained HR database and training calendars.

HR RECRUITER/INTERNAL TRANSFER COORDINATOR: 


  • Traveled extensively and interviewed prospective candidate to determine organizational fit.

  • Guided new hire in enrollment into Orientation and Training classes and acted as primary liaison between departments.

  • Attended job fairs, placed employment ads and updated job hot line.

  • Evaluated internal applicants and conducted initial interview for lateral transfers, promotions and relocations.

  • Guided internal applicants into new role and managed changes in ADP and PeopleSoft databases.

  • Assisted employees in all phases of relocation, arranged flights, hotel, car rental, housing and movers.

  • Participated in developing Oracle-PeopleSoft module to streamline internal transfer processes.

  • Provided continuous status reports on applicant flow activity and performed all administrative support as required.
Education
Coursework: Human Resources ManagementYORK COLLEGECity, State, USA
Coursework: Human Resources & Business ManagementUNIVERSITY OF VIRGINIACity, State, USA
Certificate: Travel & Tourism and International RelationsThe Travel InstituteCity, State, USA
Coursework: Psychology & Business AdministrationCentennial CollegeCity, State, Canada
Skills

On The Job Trainings: 

Supervisory Training, Risk Management, Safety & Security; Selection & Placement, Training Development, Human Relations, Employee & Labor Relations, EEOC Compliance, Certified 49 CFR Part 40, Parts I & J Federal & State Laws, Alcohol & Drug Screening Collection, Business Writing, Effective Communication, Time Management, Stress Management, Project Management.


Computer Skills: 

Microsoft Office Outlook, Word, Excel, PowerPoint, Internet, Recruitmax, Oracle PeopleSoft, Oracle iRecruitment, SAP, HRIS and various ATS systems.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Overview

School Attended

  • YORK COLLEGE
  • UNIVERSITY OF VIRGINIA
  • The Travel Institute
  • Centennial College

Job Titles Held:

  • CLAIMS ADMINISTRATOR - Risk Management
  • TRAINING FACILITATOR - Human Resources

Degrees

  • Coursework : Human Resources Management
    Coursework : Human Resources & Business Management
    Certificate : Travel & Tourism and International Relations
    Coursework : Psychology & Business Administration

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