CLAIMS ADMINISTRATOR - Risk Management Resume Example

• Administered all procedures for Workers' Compensation, General Liability, Property Damages, Auto and Valet claims. Closed an average of four cases per month.


• Conducted thorough investigation and property walk-through to determine cause of injury with a focus on safety and cost control.


• Communicated with injured individual to obtain pertinent claim information for proper evaluation of incident.


• Reviewed surveillance footage, obtained relevant evidence, facts and data to evaluate suspicious claims.


• Worked closely with the insurance carrier, medical provider and defense counsel to manage and monitor the claim file; testified at state Board Hearings.


• Attended over twenty-five different trainings including anti-fraud trainings, risk conferences, industry seminars and webinars. Managed Safety Committee.


• Recorded and reported accurate OSHA Logs 300 and 300A.

HR TRAINER: 

• Analyzed departments' training needs and developed training programs on staff development. Presented training information via role playing, simulations and team exercises.


• Facilitated training on Policies and Procedures, Benefits, FMLA, Supervisory and Management training programs, New Hire Orientation and performance appraisals.


• Designed training modules that effectively train supervisors and managers on techniques for managing staff.


• Offered specific training programs to help employees advance and improve safety, guest services, and customer retention.


• Managed and maintained training calendar for the year.

HR RECRUITER: 

• Managed all phases of recruitment, defined hiring needs and posted available positions.


• Communicated the duties, compensation, benefits and working conditions to all potential candidates.


• Developed reports on employee headcount, monthly HR reports and quarterly training reports.


• Contacted all job applicants to inform them of their application status and maintained an accurate candidate tracking system.