Experienced, customer-oriented, licensed insurance professional. Adept at investigating and handling property claims of varying complexity. Committed to treating each customer fairly and paying what is owed promptly, courteously, and efficiently. Personable and understanding with exceptional organizational skills.
In 2015, promoted to Enterprise Special Investigative Unit (SIU)/Multi-Claim Investigative Unit (MCIU) as Project Lead of an investigative team comprised of claim handlers, business analysts, and project attorneys.
Operated as a licensed claims specialist, managing claims of varying complexity for Kentucky. Managed 25+ claims per month.
In 2017, Volunteered to assist Catastrophe Services. Deployed to Florida to handle and settle property damage claims resulting from Hurricane Irma.
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