Dynamic leader and subject matter expert with a demonstrated history of success providing analysis, advice and professional opinions in claim litigation throughout the insurance industry for over 30 years. This includes reviewing claim handling practices with insurance department standards and requirements, expert testimony and mediation strategies.
Coverage analysis, investigation and resolution of policy terms.
Extensive experience handling bad faith claim files, mediations and lawsuits.
Depo experience and testimony as company designated witness.
Provided leadership and direction on company policy, practices and procedures to multiple teams ranging from 50-85 total employees over the years in multiple states at a time.
Prepared file summaries and recommendations to inside and outside defense counsel.
Provided trial guidance and direction during trial which led to successful verdicts.
Led team of in-office claim representatives on claims estimatics and policy review and practices to handle claims from inside the office.
Coordinated resources and activity involved in setting up catastrophe operations in State of Illinois.
Prepared correspondence, accounting and financial documents for analysis related to the catastrophe event in the state and presented to executive office.
Provided onsite training for incoming catastrophe adjusters based on local state policies after disaster occurred.
Successfully led key projects which resulted in identifying specific training needs to effectively meet customer needs.
Supported Claim Consultant on quality control measures (reinspecting work).
Led team of claim representatives that handled both first and third party claims, including litigation, subrogation and catastrophe set up.
Effectively mentored and developed employees for future leadership roles.
CPCU- Chartered Property Casualty Underwriters
CLU - Chartered Life Underwriters
ChFC - Chartered Financial Consultants
Saint Marys Catholic High School Board member 9/2016-2018
Tempe/ Chandler -Young Life Committee 2005-2008
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