Ambitious student pursuing a criminal justice degree eager to contribute developed knowledge in a sales, customer service, and warehouse roles. Skilled in a time management and critical thinking in fast paced settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.
Work involves responsibility for routine circulation, shelf maintenance and clerical functions using circulation systems. Duties include charging books in and out, shelving library materials, data inputting, and telephone answering. Charged books, magazines and other library holdings in and out at the circulation desk and collects fines. Replaced books, magazines and other library holdings on shelves according to the Library of Congress filing system. Discharged incoming library materials using the circulation system. Performed routine library computer functions. Operated a variety of standard office and library machines. Answered telephones and provided routine information or referred and transferred calls. Assisted in assuring accurate library shelving by shelf-reading and reshelving of materials, as needed. I have a good knowledge of the English language; some skill in typing and the ability to do data entry using a computer terminal; good ability to understand and follow written and oral instructions; good ability to pay attention to detail; and, good ability to establish and maintain effective working relationships with superiors, associates and the general public.
In this position I: received and shipped merchandise to/from the store and to stock merchandise in the warehouse or on the sales floor; removed merchandise from truck and compared against packing list; supplied security tags to product and moves it to sales floor or warehouse storage; packages merchandise for shipment and completes bill of lading for transfers; packages merchandise for shipment to return to Distribution Centers; operates equipment according to company safety standards to assist in moving merchandise; stocked merchandise on the sales floor; assisted in the receiving of drop shipments; prepared merchandise for home delivery; accurately documented movement of merchandise; and completed paperwork for store receiving, transfers, home delivery, DEVO, Junk Out. Some other tasks to provide and maintain store appearance included ensuring a clean parking lot, sidewalks, store entry, aisles, restrooms, warehouse area, and properly disposing of debris, boxes. Carry out service is provided for the customer which means safely loading merchandise into a customer's vehicle and verifying the receipt against the merchandise. As an inventory specialist I worked successfully as part of a team; worked a flexible schedule including holidays, nights, and weekends; and, lifted or maneuvered 50-100 pounds, with or without accommodations.
As a customer service specialist, provided fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Developed strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional in their lives. Partnered with other employees to ensure customers' end-to-end needs are met and that no customer is left unserved or underserved. Utilized all relevant sales tools to drive profitable growth and exceed department and individual goals. Helped answer questions and resolve customer issues. Flexed as coverage between Checkout, Store Pickup and Customer Service as necessary Accountable for driving positive NPS results at Checkout, Store Pickup and Customer Service. Maintained professional communication with customers and peers while using cross-functional company resources and tools. Engaged customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions. Ensured Front of Store cleanliness and merchandising standard execution. I worked successfully as part of a team; have the strong ability to prioritize and multitask in a fast-paced environment; and, the ability to work a flexible schedule inclusive of holidays, nights and weekends.
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