Results-driven Administrative Assistant excelling in fast-paced office environments, client relations, and concern or conflict resolution. Knowledgeable in medical terminology, products, and services to effectively address and respond to public and personnel inquiries.
Self-motivated, proactive, resourceful administrative professional who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Self-motivated, proactive, resourceful administrative professional with extensive experience overseeing medical office operations.
Proactive, resourceful and accomplished Office Assistant with extensive office operations and personnel organization expertise.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Performed progress evaluations and communicated results.
Processed and reported weekly and monthly financial reports to the managers.
Delegated staff duties.
Served as liaison between management, staff, patients and the community. Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.
Observed strict confidentiality and safeguarded all patient-related information.
Sound, ethical and independent decision-making ability consistent with chiropractic protocols.
Evaluated health education needs of patients and provided necessary demonstration and instruction.
Evaluated accuracy and compliance of all documentation and reports.
Interviewed patients to obtain medical information.
Conducted orthopedic testing, posture and range of motion.
Supervised 4-5 other employees.
Recorded patients' medical history, and test results in medical records. Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
Utilized strong assessment skills to determine necessary patient care.
Coordinated with doctors to develop care plans for patients.
Oversaw office inventory by restocking supplies and making purchase orders.
Dispersed incoming mail to correct recipients throughout the office.
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Directed clients to appropriate personnel to address concerns, resolve complaints, or answer account-related questions.
Coordinated admission processes and prepared medical records and agreement packets.
Developed and oversaw internal and external events.
Worked effectively in a heavily cross-functional, fast paced environment.
Wrote and published human resources documents and employee guidelines.
Created sales strategies to promote advertising offerings and motivate larger deals.
Managed internal communications, including production and management of printed flyers.
Directed specific questions to appropriate branch personnel.
Received regional branch recognition award for employee of the quarter during the second quarter I was there.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Maintained confidentiality of bank records and client information.
Assembled in-store marketing displays.
Adhered to CFCU's security and audit procedures.
Processed treasury, tax and loan payments.
Examined checks for identification and endorsement.
Cross trained to help established new customer accounts including checking, savings, lines of credit and loans.
Managed opening and closing times for the main branch.
Trained employees on cash drawer operation.
Prepared daily branch invoices.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Delivered prompt, accurate and excellent customer service.
Processed cash withdrawals.
Entered member transaction data into the online banking software.
Supplied tellers with coin and currency as needed.
Maintained cleanliness and organization of all line workstations.
Cooked all food to order ensuring adherence to company quality standards.
Reviewed quality standards and ensured continuous application throughout the kitchen environment.
Monitored kitchen productivity and assessed overall efficiency.
Maintained safe food handling and other standards at all times.
Served an average of 300 patrons daily at a Appel Dining Hall at Cornell University.
Emphasized fast, friendly customer service.
Stocked and maintained coolers, freezers and buffet line.
Effectively used items leftover to decrease waste and profit loss.
Supervised 1-2 student workers per shift.
Delegated tasks to student workers to optimize productivity.
Monitored the freshness and condition of prepared foods.
Consistently adhered to quality expectations and standards.
8 years retail management experience.
Although this job was temporary, many of my supervisors and co-workers offered to give their recommendation.
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