LiveCareer-Resume

childcare provider resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Age-appropriate activities
  • Recordkeeping requirements
  • Creative arts talent
  • Behavior management techniques
  • Credit Card Payment Processing
  • Report Creation
  • Customer Service
  • Understanding Customer Needs
  • Upselling Products and Services
  • Call Documentation
  • Creative Problem Solving
  • Transaction Processing
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Customer Data Confidentiality
  • Customer Account Management
  • Observing and Monitoring Behavior
  • Group Discipline
  • Conflict Resolution
  • Problem Solving
  • Caring and Responsible
  • Time Management
  • Progress Reports and Documentation
  • Data Entry and Maintenance
  • Translation and Interpretation Services
  • Issue and Complaint Resolution
  • Sales Expertise
  • Call Center Operations
  • Customer Relations
  • Microsoft Office Expertise
  • Retail Sales Customer Service
Experience
10/2019 to Current
Childcare Provider The Boar's Head Charlottesville, VA,
  • Sanitized toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Recorded child behavior, food and medication information for supervisors.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Enforced rules to teach good manners and maintain safe environment.
  • Protected children from harm by monitoring environments and eliminating safety hazards.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
11/2015 to 10/2019
Customer Service Associate The Tjx Companies, Inc. Mankato, MN,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
02/2014 to 08/2016
Customer Service Representative First Transit Washington, PA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Explained benefits, features and recommendations to maximize client retention.
Education and Training
Expected in 06/2013 to to
GED:
Pima Institute - El Paso, TX,
GPA:

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Resume Overview

School Attended

  • Pima Institute

Job Titles Held:

  • Childcare Provider
  • Customer Service Associate
  • Customer Service Representative

Degrees

  • GED

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