Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Customer Service Representative with 30 years of experience working with building materials, millworks, home improvement. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Knowledgeable and dedicated customer service professional with extensive experience in the construction/business industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Staff education and training
  • Recordkeeping strengths
  • Route dispatch
  • Professional telephone demeanor
  • Money handling abilities
  • Good listening skills
  • Multi-line phone talent
  • Account management
  • Receiving support
  • Warehousing functions
  • POS systems expert
  • Creative problem solving
  • Strategic sales knowledge
  • Stocking and replenishing
Work History
Childcare Provider, 09/2020 to 02/2021
The Boar's HeadCharlottesville, VA,

I was helping take care of my grandsons while my daughter, Tasha, was working on selling 2 properties in California in preparation for their move to Oklahoma.

They're 3 & 4 year old boys. So, I was supervising, playing with, & helping with their meals.

  • Kept all areas neat, clean and properly sanitized.
  • Monitored entrances and exits to maintain safety and organized environments.
Home Health Care Provider, 02/2020 to 09/2020
Red Hat Inc.Plano, TX,
  • Administered medication as directed by physician.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Supervised daily activities and provided assistance when needed.
  • Developed rapport to create safe and trusting environment for care.
Operations, 03/2017 to 12/2019
Floor & DecorLittleton, CO,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Pulled medical supplies for hospitals, Dr's offices, individuals, etc. Cases & pieces.
  • Used LRT scanner to facilitate pulling orders. Either by cart or forklift.
  • Used order picker & reach forklifts to pull most orders.
  • Audited orders to make sure they were complete & correct before shipping.
  • Communicated with management about misplaced inventory (in wrong bay or no quantity or product in bay), safety concerns.
  • Helped other employees if they asked for help, or if I thought that they were having problems.
Pro Sales Specialist, 01/2003 to 02/2017
Lowe'sCity, STATE,
  • Processed sales in person or via phone, fax, e-mail
  • Pulled orders for will call & delivery.
  • Used propane, reach, & order picker forklifts to pull & load customers.
  • Kept in contact with buying office, special order vendors, & other locations to confirm ETA of product.
  • Communicated with customers if ETA of product or delivery date had changed via phone or e-mail.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Supported retail distributors, dealers and customers through in-person and telephone support.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Interacted with approximately 100-200 customers daily to provide personalized product guidance, resolve issues and open new accounts.
  • Advised, sold and configured Building materials, millworks, plumbing, electrical, etc products in single and multiple transactions, averaging $5 to $10,000 in sales per day.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Motivated and trained team members to meet and exceed sales goals through positive reinforcement.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or order problems.
High School Diploma: , Expected in
Ramona High School - Riverside, CA,

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School Attended

  • Ramona High School

Job Titles Held:

  • Childcare Provider
  • Home Health Care Provider
  • Operations
  • Pro Sales Specialist


  • High School Diploma

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