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childcare provider resume example with 2 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.

Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Well-spoken [Job Title] with [Number] years of experience supporting companies with up to [Number] customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Conflict mediation
  • Data evaluation
  • Project management
  • Senior leadership support
  • Payment processing
  • Customer relations
  • Project management abilities
  • Materials transport
  • Credit card payment processing
  • Call center experience
  • In-store support
  • Product organization
  • Business development understanding
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Training and Development
Education and Training
College Of Southern Nevada Las Vegas, NV Expected in 08/2021 ā€“ ā€“ Associate of Applied Science : - GPA :
Las Vegas High School Las Vegas, NV Expected in 05/2018 ā€“ ā€“ High School Diploma : - GPA :
College Of Southern Nevada Las Vegas, NV Expected in ā€“ ā€“ Associate of Applied Science : - GPA :
Experience
The Edge Fitness Clubs - Childcare Provider
Manchester, CT, 11/2021 - 05/2022
  • Sanitized toys and tables to maintain clean, safe environment.
  • Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
  • Assisted children in development of social, communication and problem-solving skills.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Used positive reinforcement and behavior modeling to instill discipline in children.
  • Secured indoor and outdoor premises to protect children.
  • Organized and planned age-appropriate reading, crafts and music lessons.
  • Balanced schedules to promote optimal rest, play and educational periods.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Recorded child behavior, food and medication information for supervisors.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Maintained safe, healthy and comfortable childcare environment.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Enforced rules to teach good manners and maintain safe environment.
  • Protected children from harm by monitoring environments and eliminating safety hazards.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
  • Maintained flexibility to work with children of various ages, different personalities and in different roles.
  • Planned and implemented age-appropriate activities and lessons
  • Created safe, learning-focused environment for children under care.
  • Cared for physical, emotional and spiritual needs of children.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Cared for [Number] children ages [Number] to [Number].
  • Instructed children in health and personal habits involving eating, resting and hygiene habits.
  • Assisted with school day activities, before and after-school supervision and lunch and recess.
  • Assisted children with social, emotional and behavioral development.
  • Organized supplies and instructional materials to maintain tidy classroom.
  • Cared for children between ages of [Number] and [Number] to allow parents and guardians to obtain and maintain gainful employment.
  • Read stories to children to promote literacy skills.
  • Made nutritious snacks and meals for [Number] children.
  • Assisted childcare team members in task completion and classroom management.
  • Maintained developmentally appropriate environment.
  • Improved children's self-esteem with supportive care and positive reinforcement.
  • Provide positive mentorship for social and emotional skills development through behavior and speech activities.
  • Employed positive guidance strategies to encourage children and improve behavior.
Granite Telecommunications Llc - Customer Care Representative
Tysons Corner, VA, 05/2020 - 10/2020
  • Provided high level of quality control, eliminating downtime to maximize revenue.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Processed customer account changes, using [Software].
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Kpi Group - Customer Service Associate
Covina, CA, 02/2019 - 03/2020
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Achieved high quality marks on quality assurance evaluations through [Action].
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.

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Resume Overview

School Attended

  • College Of Southern Nevada
  • Las Vegas High School
  • College Of Southern Nevada

Job Titles Held:

  • Childcare Provider
  • Customer Care Representative
  • Customer Service Associate

Degrees

  • Associate of Applied Science
  • High School Diploma
  • Associate of Applied Science

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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