Creative and resourceful community service professional talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. I have worked in the child support arena for the past five years and have found a strong kinship and love for the system.
Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees, while employed with Allied Waste Services and Dixon Ticonderoga.
Received “Star Awards for Outstanding Customer Service and Performance” while employed with Sprint United Telephone.
I begain my employment with FSD at the Income Mantainance office as an OSA, i transferred to a SOSA position in child support opening child support cases for the interstate office and shortly past my six month probation period, I was promoted to Paternity/Establishment/Modification Child Support Specialist.
Work in the enforcement call center for child support, taking phone calls related to enforcement of Child Support orders, while maintaining call quotas and quality assurance. I was a representative that was utilized to assist in training of new staff and development of the new staff as a mentor.
Own and operated all aspects of cleaning business. Cleaning of residential properties, rental properties and new construction homes. I also marketed to gain new business, collect past due accounts and balance all accounts within the business.
Senior Customer Service Representative, with responsibilites including but not limited to responding to all types of customer questions and complaints, training new staff, order entry for new services,changes to existing service, dispatching, collecting payments and making bank deposits.I assisted in the training of new staff in learning their job responsibilities.
Customer Service position involving various responsibilities but not limited to problem solving by answering customer calls regarding orders, complaints, pricing issues and all aspects of a vendor/distributor relationship. Order entry for products and services. Assist in the training and development of new staff.
Basic educational credits from 1990-1991 with no degree achieved.
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