child protective investigator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Always willing to learn, engage, and grow.


· Field operations

· Project oversight

· Conflict resolution

· Planning and coordination

· Personnel management

· Health information systems

· Schedule management

· Records management

· Patient relations

· Patient safety

· Decision-making

· MS Office

Child Protective Investigator, 06/2022 to Current
Hillsborough County Sheriff's OfficeTampa, FL,
  • Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress cases which included: Child Deaths, Human Trafficking, Sex Trafficking, Sexual Abuse, Physical Abuse, and Neglectful Supervision.
  • Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Developed and executed plans to remove children from homes where abuse or neglect had occurred.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
COVID-19 Testing Site Manager, 01/2022 to 03/2022
Andover Public SchoolsAndover, MA,
  • Supervised all operations related to running a Covid-19 testing facility.
  • Recorded and tracked daily attendance of staff.
  • Oversaw daily operations to maximize testing output and minimize patient processing times.
  • Served as point of contact for team members, parent organization and public health entities to inform on operations and testing data.
  • Maintained cleanliness of testing booths and testing materials to comply with CDC guidelines.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated 30 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between agencies, nurses and clerical staff to maintain optimal workflows.
  • Filled in for staff members in case of staffing shortage, mastering every station to keep facility running optimally.
Covid-19 Contact Tracing Supervisor, 06/2021 to 01/2022
C-A-L RanchFlagstaff, AZ,
  • Supervised team of 30 contact tracers, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Organized and led weekly team meetings, providing updated CDC guidance and changes.
  • Diffused/escalated Do Not Board situations where a positive Covid-19 case refuses to cancel his/her travel plans.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prepared engaging multimedia presentations using Powerpoint, Excel, Word, and Teams.
  • Created and sent off travel notification forms to Miami Quarantine Station.
  • Communicated with leadership team through daily and weekly reports.
  • Monitored the daily activities of 30 contact tracers.
  • Explained goals and expectations required of new trainees.
  • Maintained workforce schedules to provide effective coverage for key areas and achieve objectives. Examples: Contact tracing, Vaccine data entry, testing sites.
  • Created training manual for employees to use as reference guide.
  • Familiar with communicable disease reporting databases.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy clients, effectively diffusing situations.
  • Cross-trained as a POD manager in order to provide weekly testing for Department of Health Employees.
Covid-19 Accurint Searcher, 02/2021 to 06/2021
Ideal ImageCuyahoga Falls, OH,
  • Responsible for advanced data base search for all the Florida Department of Health in Broward County’s Contact Tracers and Vaccine Data Entry team.
  • Advanced data base search for Patient/Case’s missing information.
  • Trusted with confidential patient information
Vaccine Data Entry/Covid-19 Vaccination Sites Team, 01/2021 to 02/2021
Firehouse SubsWaycross, GA,
  • Helped begin Covid-19 Vaccine Data Entry project.
  • Inputted patient’s Covid-19 vaccines into Florida Shots.
  • Assist with Vaccination Sites by delivering vaccines to nurses, directing traffic, and keeping track of various assignments.
COVID-19 Contact Tracer, 08/2020 to 01/2021
Florida Department Of HealthCity, STATE,
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Maintained contact with supervisors and assigned Department of Health officials to receive assignments and meet health department needs.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Helps case develop an appropriate plan which may include referral to another agency or professionals.
  • Data entry and familiarity with computer software programs including communicable disease reporting.
Sales Associate, 10/2019 to 08/2020
Pet Supermarket Inc.City, STATE,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built trusting relationships with customers by making personal connections.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Paralegal, 05/2019 to 08/2019
Elder Law OfficesCity, STATE,
  • Identified and analyzed legal documents, discoveries and contracts.
  • Filed pleadings and paperwork with court clerk to meet strict deadlines.
  • Prepared clients for appointments, depositions and testimony.
  • Organized exhibits for trial by preparing materials and supporting documentation.
  • Coordinated subpoena services and other support activities for legal office.
  • Organized client calendars, prepared mailings and handled high call volumes.
  • Reduced workflow downtime by effectively organizing and managing client billing and case management files.
  • Produced well-researched and articulate legal briefs, pleadings and statements.
  • Used WestLaw and LexisNexis to examine secondary sources, statutory and case law and federal and state regulations.
Crew Member, 08/2013 to 05/2014
Club Nautico Boat CharterCity, STATE,
  • Responsible for the upkeep and cleanliness of vessels used for day boat chartering business.
  • Maintained and organized ship's compartments for better efficiency and to easily obtain needed items.
  • Assisted with launching and docking boats safely for customers.
  • Prepared surfaces by removing imperfections, applying rust-resistant undercoats and sealing seams.
  • Provide food and drinks to clientele.
Dive Staff, 08/2012 to 08/2013
Tarpoon Lagoon Diving CenterCity, STATE,
  • Build rapport with clients while promoting sales through dive packages, gear, and memberships.
  • Assist with scuba certifications by attending scuba dives.
  • Monitor clientele and provide coaching when necessary.
  • Assessed diving equipment for proper functionality before dive to minimize mishaps.
  • Studied dive plan, routine and emergency procedures and explained assignment details to fellow divers.
Education and Training
MBA: Management Information Systems, Expected in 2024 to Texas A&M University - Central Texas - Killeen, TX
Master of Arts: Disaster Management, Expected in 07/2020 to Florida International University - Miami, FL,
  • Magna cum laude graduate
  • Strong understanding of emergency management principles including mitigation, response, recovery, and the planning process.
  • Knowledge of disaster health readiness including current Covid-19 pandemic.
  • Grant Writing for Disaster Assistance.
  • Completion of over 40 FEMA courses.
Bachelor of Science: Political Science, Expected in 08/2018 to Florida State University - Tallahassee, FL
  • Taken various Terrorism/Homeland Security course including: Terror and Security in Africa, Advanced Terrorism Topics, Intro to Terrorism, and Confronting Human Rights Violations.
  • Strong understanding in global conflicts and issues.
  • Taekwondo Black Belt
  • PADI Master Diver Certification
  • PADI Rescue Diver Certification

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Resume Overview

School Attended

  • Texas A&M University - Central Texas
  • Florida International University
  • Florida State University

Job Titles Held:

  • Child Protective Investigator
  • COVID-19 Testing Site Manager
  • Covid-19 Contact Tracing Supervisor
  • Covid-19 Accurint Searcher
  • Vaccine Data Entry/Covid-19 Vaccination Sites Team
  • COVID-19 Contact Tracer
  • Sales Associate
  • Paralegal
  • Crew Member
  • Dive Staff


  • MBA
  • Master of Arts
  • Bachelor of Science

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