Creative professional with extensive client services experience. Self motivated and excels at working with minimal supervision. Providing exceptional service and keeping satisfied clients is my specialty.
Believe in taking accountability
Communication is priority
Child Care ProviderOct 2010 to Current Houser Home － Modesto, CaImplemented a variety improvements and completed projects to improve the experience of the children in my care. Regularly lead art projects, building projects, and team building activities. Maintain a safe,secure, and fun environment while encouraging creativity, providing plenty of love and laughter.
Newspaper Carrier/ Customer ServiceSep 2008 to Oct 2010 McClatchy Company － Modesto, CaIndependent position with minimal supervision. Provided timely delivery of products 7 days a week / 365 days a year. Communicated with customers regarding special requirements or resolution of complaints without involvement of management. Maintained a client base of between 600 to 700 customers a day. Communicated with customers via phone and met with them in person to ensure we were meeting or exceeding their expectations. Managed two employees who assisted with delivery of products.
Relay Operator / Customer Service call centerNov 2004 to Mar 2008 Verizon Business/ MCI － Riverbank, CaTranslated telephone conversations to assist the Deaf, Hard of Hearing, and Speech disabled communities. Calls were monitored for call quality. I always exceeded call quality standards , scoring between 97-100% consistently. Typing 70+ WPM with 98% accuracy rates. I took great pride in doing my job well and serving the deaf community.
Customer Relations Manager / Technical Assistance Center AgentNov 2000 to Oct 2004 Pac-West Telecomm － Stockton, CAAssisted business and residential customers with adds/moves and changes to their telephone and voicemail services. Promoted to the Technical Services Center where I worked with a team of programmers to program business telephone system PBXs and Automated Attendants. Also worked with the customer relations managers to assist customers with programming related issues. Often worked remotely over the weekend to complete customer requests.
Education and Training
High School Diploma, Liberal Arts, Ceramics1997Oakdale High School － Oakdale, CA, USAGraduated with a diploma from Oakdale High School.
Activities and Honors
Since 2014 I founded and manage the facebook group, "Dogs of Stanislaus County Animal Services". A group of concerned residents that are volunteering their time to help network, rescue, and adopt dogs from the local county animal services. We are currently almost 4000 members strong and helping make positive changes in our community, one dog at a time.