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Chief Operations Officer International Operations Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Profile

Program Manager Navy and Marine Corps Programs (job code 132455-06), driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.

Skill Highlights
  • Aviation Accident investigator
  • OSHA Inspector Certification
  • ISBAO auditor (fixed wing /Helicopters)
  • HAI auditor (helicopters)
  • Licensed FAA IA inspector
  • Licensed Airframe and Powerplant Mechanic
  • Project management
  • Contracts evaluator
  • Client customer service management
  • Negotiations expert
Professional Experience
2012 to 11/2014 Chief Operations Officer International Operations Ait Worldwide Logistics | Detroit, MI,
  • In charge of operations and maintenance of Heliflight Group of companies in Panama,Peru and Mexico.
  • Ensure companies adhere to best practices and standardization of of operations within the group.
  • Implemented procedures for training aircrew and maintenance sections within the group.
  • Liaison on operational and quality issues as they arise in countries of operation.
  • Accountable for Charter and maintenance including overall customer satisfaction.
  • Spearheaded Subsidiary business resulting in a 20% increase in revenue.
  • Reviewed and negotiated all company contracts with vendors and customer alike
  • Direct report to company board and ownership on budgets, projects and acquisition of assets and personnel for company operations and maintenance departments
  • Instituted SMS quality system within Heliflight Group of companies

10/1997 to 11/2011 South East USA/ Caribbean Senior Field Service Representative Lockheed Martin Corporation | Columbus, OH,
  • In charge of Technical support and training for assigned area (S/E USA and Caribbean)
  • Managed customer base and direct liaison from customer to parent company
  • Managed all customer technical inquiries and resolutions.
  • Strengthened company's business by leading implementation of more customer on site contact and support
02/1993 to 11/1997 Aircraft Inspector Supervisor Lockheed Martin | Killeen, TX,
  • FAA IA Inspector for shop personnel.
  • Inspect all work relevant to airframe and engines on the Aerospatiale 365N1 and N2 aircraft's Beechcraft C-90 King Air and Cessna 182 aircrafts.
  • Supervise a maintenance team of six technicians in daily tasks involving division aircraft's.
  • Responsible for review of technical forms pertinent to the airframe and installed engines.
  • Wrote maintenance reports to DOM on the status of assigned aircrafts.
  • This to include entries to logbooks certifying airframe and engines for return to service as per FAA regulations.
  • Additional duties consisted of assuming Director of maintenance duties whenever present director was not available and vacation periods.
03/1989 to 05/1996 Customer service agent Avantor | Maple Grove, MN,
  • Performed part-time customer service functions in ramp area loading and off loading freight and baggage from assigned flights.
09/1989 to 01/1993 Aircraft A&P Mechanic IA Inspector Menzies Aviation | Panama City, FL,
04/1989 to 10/1989 Helicopter Mechanic U.S. Army | City, STATE,
  • Performed flight line maintenance on OH-58 Jet Rangers and CH-47 Chinook transport helicopters.
  • Tasks included engine maintenance, inspections and troubleshooting on Allison250 C-18 and GE-T53 engines.
  • Airframe repairs and periodic Inspections, to include landing gear and hydraulic maintenance.
1989 to 03/1989 Flight line mechanic Eastern Airlines | City, STATE,
  • Performed daily and overnight checks on Boeing 727, 757, DC-9 transport category aircraft.
10/1987 to 1989 Aircraft Mechanic Omniflight Airways | City, STATE,
  • Employed as helicopter mechanic on part 135-operator and part 145-repair station.
  • Performed maintenance on MBB BO105, BK117 Bell Jet Ranger, Long Ranger, Schweizer 269, 300C helicopters.
  • Duties included annual and time Inspections.
  • Engine maintenance to include troubleshooting, removal and replacement and rigging of controls Allison 250 product line.
  • Airframe maintenance to include sheetmetal repairs and painting.
06/1984 to 09/1987 Supervisor U.S. Postal Service | City, STATE,
  • Supervised postal mail clerk operations.
  • Assigned duties as required to maintain proper distribution of mail to designated areas.
09/1983 to 06/1984 Cabin service Agent Delta Airlines | City, STATE,
  • Cleaned aircraft interiors and restocked supplies for flights.
01/1979 to 08/1983 Helicopter Mechanic/Crewchief U.S. Marine Corps | City, STATE,
  • Served as a section supervisor in the Flight line division.
  • Supervised a crew of twelve marines and the maintenance of six CH-53 Super Stallions transport helicopters.
  • Additionally served as Quality Assurance inspector for more than two years.
  • Held top-secret clearance.
Education and Training
Expected in 2014 Certificate of training | Southen California Safety Institute, Jacksonville, NC GPA:

Aircraft Accident Investigator course

Expected in 2014 Proffesional Certification | Embry- Riddle Aeronautical University, Daytona Beach, FL GPA:

OSHA regulations certification

Expected in 2013 Certification | Conklin and De Decker, Dallas, TX GPA:

Helicopter Maintenance Management course

Expected in 2013 Certificate | Regulations 101 Law for the Aviation Professional Obadal,Filler,Macleod& Klein P.L.C., Las Vegas, NV GPA:

(FARs) Aviation rules and Regulations

Expected in 2013 Auditor Certification | ISBAO, Alexandria, VA GPA:

International Standard for Business Aircraft Operations (ISBAO)

Expected in 2012 Certificate | Finance & Budgeting for the flight department Embry Riddle Aeronautical University, Dallas, TX GPA:
Expected in 2011 Manufacturer Training Certificate | Turbomeca Engine Corporation, Grand Prairie, TX GPA:

Arrius 2B2 1st line engine maintenance course

Arriel2B/D 1st line engine maintenance course

Expected in 2010 Manufacturer Training Certificate | American Eurocopter, Grand Prairie, TX GPA:

EC145 maintenance course

Expected in 2009 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Human Factors Training in Aviation Maintenance

Arriel1 engine 1st and 2nd level maintenance course

Arriel2 engine Deep maintenance course

Arrius2B engine 1st and 2nd level maintenance course

US export controls (ITAR)

Expected in 2008 DG goods shipper certificate | Turbomeca USA, Grand Prairie, TX GPA:

Dangerous goods shipper certification training

Expected in 2007 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Makila engine1st and 2nd level maintenance course

Expected in 2004 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Makila1 Fuel control unit troubleshooting raining course

Expected in 2003 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Makila1A1 engine 1st and 2nd line maintenance course

Expected in 2002 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Arrius2K engine maintenance course

Expected in 2002 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Arri2 Engine 2nd line maintenance course

Arriue2B & 2K 1st line maintenance course

Expected in 2002 Manufacturer Training Certificate | American Eurocopter, Grand Prairie, TX GPA:

EC 120 Helicopter Airframe field maintenance course

Expected in 2001 Manufaturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Arrius2F 1st line maintenance course

Arrius2K1 1st line maintenance course

Ariel2C1 1st line maintenance course

Expected in 1999 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Arrius1A 1st line maintenance course

Makila1A11st line maintenance course

Ultrasonic Inspection Certification

Expected in 1998 Manufacturer Training Certificate | Turbomeca USA, Grand Prairie, TX GPA:

Arriel1 engine 1st level and deep maintenance maintenance course

Expected in 1997 Manufacturer Training Certificate | American Eurocopter, Grand Prairie, TX GPA:

AS 350 Helicopter Airframe maintenance course

Expected in 1997 Manufacturer Training certificate | Turbomeca USA, Grand Prairie, TX GPA:

Arriel2S1 field maintenance course

Arriel1 engine 2nd level course

Expected in 1995 Aircraft Manufacturer Training certificateSelect One | Flight Safety International, Wichita, KS GPA:

Beech C-90 Airframe and engine maintenance course

Expected in 1991 Certificate | Aircraft Composites Flight Safety International, West Palm Beach, FL GPA:

Composite Structures repair course

Expected in 1989 Training Certificate | Eastern Airlines, Miami, FL GPA:

Boeing 757 field maintenance course

Rolls Royce RB 211 familiarization course

Expected in 1989 Airframe Manufacturer Training Certificate | Aerospatiale Helicopter Corporation, Grand Prairie, TX GPA:

Aerospatiale 365N1 Dauphin helicopter maintenance course

Turbomeca Arriel1C1 maintenance course

Expected in 1988 Airframe Manufacturer Training Certificate | Schweizer Helicopter Corporation, Elmira, NY GPA:

Schweizer 300C helicopter maintenance course

Expected in 1987 Select One | general studies Queensborough Community College, New York City, NY GPA:

Business administration

Expected in 1983 A&P license | Burnside Ott Training Center, Opa Locka, FL GPA:

A&P license prep course

Expected in 1983 Select One | general studies Coastal Carolina Community College, Jacksonville, NC GPA:

College Chemistry,College Algebra,American History

Expected in 1981 Certificate of Training | Marine Corps Institute, Jacksonville, NC GPA:

Aircraft Maintenance practices for Marine Non Commissioned Officers

Expected in 1979 Certificate of Training | Marine Corps Air Station Tustin, Tustin, CA GPA:

CH-53 Rotors and related Systems

CH-53 Powerplants and Related Systems


Expected in 1979 Certificate of completion | Naval Air Station Memphis, Jacksonville, NC GPA:

Helicopter Basic course

Aviation fundamentals course

Core Accomplishments
  • Lead person in charge of negotiations with customers and vendors
  • Directed Accident and incident review for parent company
  • Achieved accident free work place in Heliflight Panama
  • Assessed and reviewed procedures on Customer contracts for parent and subsidiary companies
  • Instituted overtime cost cutting measures at Heliflight Panama. Achieved reducing employee overtime by 70%
  • Project manager for operations and maintenance practices for aviation group (Panama,Peru,Mexico)
Languages
  • Fluent in Spanish. Able to read and write Spanish
Skills

Aircraft maintenance/Operations Subject matter expert (Rotary/Fixed wing aircraft)

Aviation Safety auditor

OSHA inspector certification (Emphasis Aviation)

proficient in use of Microsoft word,excel and power point applications

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Resume Overview

School Attended
  • Southen California Safety Institute
  • Embry- Riddle Aeronautical University
  • Conklin and De Decker
  • Obadal,Filler,Macleod& Klein P.L.C.
  • ISBAO
  • Embry Riddle Aeronautical University
  • Turbomeca Engine Corporation
  • American Eurocopter
  • Turbomeca USA
  • Turbomeca USA
  • Turbomeca USA
  • Turbomeca USA
  • Turbomeca USA
  • Turbomeca USA
  • Turbomeca USA
  • American Eurocopter
  • Turbomeca USA
  • Turbomeca USA
  • Turbomeca USA
  • American Eurocopter
  • Turbomeca USA
  • Flight Safety International
  • Flight Safety International
  • Eastern Airlines
  • Aerospatiale Helicopter Corporation
  • Schweizer Helicopter Corporation
  • Queensborough Community College
  • Burnside Ott Training Center
  • Coastal Carolina Community College
  • Marine Corps Institute
  • Marine Corps Air Station Tustin
  • Naval Air Station Memphis
Job Titles Held:
  • Chief Operations Officer International Operations
  • South East USA/ Caribbean Senior Field Service Representative
  • Aircraft Inspector Supervisor
  • Customer service agent
  • Aircraft A&P Mechanic IA Inspector
  • Helicopter Mechanic
  • Flight line mechanic
  • Aircraft Mechanic
  • Supervisor
  • Cabin service Agent
  • Helicopter Mechanic/Crewchief
Degrees
  • Certificate of training
  • Proffesional Certification
  • Certification
  • Certificate
  • Auditor Certification
  • Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • DG goods shipper certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufaturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training Certificate
  • Manufacturer Training certificate
  • Aircraft Manufacturer Training certificateSelect One
  • Certificate
  • Training Certificate
  • Airframe Manufacturer Training Certificate
  • Airframe Manufacturer Training Certificate
  • Select One
  • A&P license
  • Select One
  • Certificate of Training
  • Certificate of Training
  • Certificate of completion

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