Masters-level Hospital Executive with excellent marketing, customer service and facility oversight skills. Highly effective and comfortable working with people at all levels.Results-driven and systematic professional with a big-picture mentality.
Acute Hospital and LTC Operations and Management
• Lead daily operations for campus; Serve in absence of CEO
• Member of Medical Executive Committee
• Exceeding 2018 TYD Budgeted NOI by 171%
• Decreased 2018 YTD Operating Expenses by 19%
• Implemented initiatives improving facility reputation resulting in increased online media ratings by 48%
• Facilitated successful regulatory surveys including Joint Commission, Texas HHSC, and the Department of Labor
• Orchestrated a smooth and successful plan for an emergency disaster which occurred 4/2018
• Actively drive Business Development and Marketing initiatives
• Increased ADC by 28%
• Increased LTAC admissions by 21%
• Managed clinical liaisons and oversight of the marketing territory in Wichita Falls, Dallas, and Oklahoma
• Developed collaterals and marketing tools as well as managed the social media platform for the facility
• Recruited 2 key pulmonologists and 2 attending physicians to the LTAC and SNF
• Improved community involvement with Chamber of Commerce, URHCS Community Partners, and other local vendors and events
• Increased patient/guest satisfaction response rate by 15%
• Opened first Pulmonary/Ventilator Skilled Nursing Facility in Wichita County in October 2014
• Managed staff of 25 employees
• Developed Policies, Procedures, and Staff Competencies
• Exceeded Respiratory Therapy Department Budget
• Served as Laboratory Manager- duties included College of American Pathologists (CAP) Proficiency testing and reporting
• Successfully completed Joint Commission Laboratory survey
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