Experienced IT executive that utilizes creative leadership and teamwork to design and execute solutions that create customer value. Well-rounded professional with planning and organizational skills that balance work, team support and ad-hoc responsibilities. Experienced individual with a unique combination of technical expertise, managerial experience, and business leadership. Design & production support to lead in the delivery and implementation of IT solutions. Effective communicator with the necessary breadth and depth of technology to guide IT teams both local and virtual.
Business operations organization
Chief IT Architect May 2012 to CurrentBritish Telecom Conferencing
Identify opportunities for improvement in technology.
Ensure that technology aligns with business requirements.
Provide leadership, plan, direct and monitor the process of enterprise architecture and its associated business processes and technologies Provide solution guidance for Sales Engineers and Solutions Design teams.
Interface with customers as technical SME on proposed solutions.
Change Management Board member helping to assure the safe implementation of change into the production environments.
Global Head of Network Design and Infrastructure Operations.
May 2007 to June 2012British Telecom Conferencing
Provide leadership to a global Engineering team of 38 who provide technical support for complex internetworks foundational to a world class Conferencing product.
Hold the role of Technical Design Authority for all Conferencing designs and architectures from Cisco based data networks to Sonus based voice environments to customer solutions.
To provide effective network infrastructure OSS and related activities that allow the business applications and systems to meet and exceed service targets as defined by internal BT Conferencing objectives and customer SLA's requirements.
Sit on the Change Management Board to ensure best practices are kept within the ITIL methodology regarding policy, procedures, and appropriate documentation for customer facing SLA's as well as internal OLA's.
To develop, track and manage Technical operations financial management requirements (OPEX and CAPEX) of the department including the setting of annual budgets, input to special business cases, Telecom access and transport, cost recovery.
To manage the relationships with vendors/carriers/suppliers of infrastructure elements and network components/circuits in support of establishing stability on the production network.
To assist in customer relationship management, both internal and external, by defining and communicating technical operations processes, and translating in a customer centric language the implications of technology on service expectations.
To direct the assessment of conditions, establish or review priority actions required, and facilitate communications in the event of customer service affecting technology impairments.
To provide pre-Sales technical support on major projects.
To oversee all co-location facilities activity to ensure the integrity of the cable plant, power distribution network cabinets, etc.
To set targets for improvement, productivity gains and cost efficiencies and provide an environment for achievement within the team.
To provide line management for objective setting, performance & development appraisal of direct reports.
To assist project management on a broad range of technical services and business management activities.
To establish and manage to Technical Operations Key Performance indicators on a regional and global basis.
Lead the planning and implantation of the Denver based co-location facility.
Took the conferencing product from a directly connected topology to the benefits of a switched environment saving Telco monthly recurring charges.
Instrumental in the design and implementation of the ICR (intelligent call routing) solution increasing network performance, reducing technical issues, and increasing customer ease of use.
Instrumental in both landing and retaining large multi-national customers serving as a design SME and the TDA.
Director of Network Operations January 2001 to April 2007Premiere Global Services － Colorado Springs, CO
Manage all domestic voice and global data communications for the company.
Set overall strategic direction and business contribution of the information technology systems function.
Ensures all circuits and systems are functioning properly and oversees all upgrades to network equipment and servers.
Work with customers and potential customers on solutions design, products and offerings.
Customer facing SME (Subject Matter Expert) on all aspects of the company's voice and data network and Attended Conferencing platforms.
Coordinate resources and schedules, overseeing group time lines, assignments, and projects.
Manage the operational and capital expense budgets for department.
Responsible for the direction of the functional areas of Network Planning and Engineering, Product Delivery, Telecom Services, and Facilities Management.
Designed, planned, and implemented Corporate Global MPLS WAN Network.
Managed planning and Installation of Lucent 5ESS switch with ROI of 10 months based on Telecom savings.
Designed IP Backhaul network for Premiere Conferencing's GlobalMeet Product.
Managed network integration needs for 6 Conferencing Acquisitions.
Planned and managed migration from Multilink 70 to Avaya 700 conferencing platforms.
Planned and managed the build out of a new computer room.
Planned and coordinated the deployment of two co-location facilities housing Premiere Global Services VoIP conferencing platform.
Planned and implemented voice and data network gear relocation for the Kansas City Call Center site.
Instrumental in winning several large accounts through RFP input and customer product calls.
Managed several long distance vendor migrations saving millions of dollars in long distance costs.
Chairman's Club Award for outstanding Performance and Contributions.
Associates Degree : Electronics Technology, 1 1983Denver Institute of Technology － Denver, CO.Electronics Technology