Chief Customer Officer Resume Example

Achievements: 

• 3 Vice Presidents promoted
• increased revenue by 10% for LoB solutions

Responsible for: 

• NA LoB P&L
• NA LoB sales organization
• Developing and executing the strategy
• Ensuring customer success
• Responsible for leading 150 national resources (105 LoB Account Executives)
• Responsible for $325M license revenue

Achievements: 

• Achieved Winners Circle 6 years
• 6 years double digit revenue
• Top NA region in total revenue 3 years
• 5 VP's promoted

Responsible for:

• NE region P&L
• NE region Sales, Pre-sales, Consulting, Value engineering and Marketing
• Responsible for $300M-500M total revenue
• Responsible for leading 200 people

Accomplishments: 

• Top NA Revenue VP: 2002, 2003, 2004
• 2003 achieved $37M license revenue and in 2004 achieved $45.5M license revenue
• Winners Circle 2003 & 2004
• Double digit growth 3 yrs
• 2002 & 2003 all AE's reporting to me went to Winners Circle

Responsibility: 

• responsible for 10 Account Executives
• responsible for all license sales to manufacturing, consumer products and life sciences companies in the NJ& PA

Exchange Applications, Inc (EXAP), now does business as Xchange, Inc.

Xchange delivers results by instilling a profit-focused discipline in the organization, coordinating all touch points and creating a personalized dialog with the most valuable customers. The solutions are impacting the bottom line of approximately 290 customers globally.

Accomplishments: 

• Over achieved Q4 2000 revenue objectives by 20+%
• Instituted a process to significantly reduced DSO
• Recruited top talent (Regional Sales Directors, Director of Pre-Sales and VP of Field Services
• Developed compensation plans aligned with the company objectives
• Developed Statement of Work process that insured customer success
• Implemented Power Base Selling Methodology
• Hosted 2000 Presidents Club

Apogee Networks delivers business-focused Content and Network Billing solutions for the world's leading Service Providers and Global 2000 Enterprises.

Accomplishments: 

• Over achieved Q4 1999, Q1 2000, Q2 2000, Q3 2000
• Recruited Top Management team (Business Unit Managers and Director of Support)
• Developed customer hot line support process
• Implement Power Base Selling Methodology
• Increased average software license fee from $150,000 to $500,000+

Responsibility: 

• Led a team of 27 that includes direct sales, channel sales, pre-sales, consulting, hot line support and training globally.

Peoplesoft was established in 1987 and currently has over 3000 customers worldwide. A client/server pioneer and market leader, PeopleSoft develops, markets and supports a complete suite of enterprise solutions for finance, materials management, distribution, supply chain planning, manufacturing and human resources.

Accomplishments: 

• Achieved 55% quarterly gross margin contribution
• Number 1 revenue producing region in the United States
• Most profitable region in the United States
• Total contracting revenue of $58.5M ($43.5M license and $15M consulting revenue)
• 1998 Presidents Club

Responsible for: 

• P$L responsibility
• Led 70 person sales and service team

Hyperion Software is the third largest financial software application company in the world, providing products, support and professional services solutions to their customers. Their 3200 customers represent sixty percent of the Fortune 500.

Accomplishments: 

• Leaders Club 1996
• Inner Circle1997
• In 1997 all eligible associates in the Mid Atlantic Office achieved Leaders Club and/or Inner Circle
• In 1997 the Mid Atlantic team was number 1 in percent of budget and 3rd in total revenue for North America
• Five top monthly area awards

Responsible for: 

• six Account Executives, three Pre-sales consultants and an office manager

Accomplishments: 

• Achieved $13M total contracting revenue ($8M license and $5M consulting revenue
• 40 net new customers
• 20 + customers in production
• Recognized for most profitable software contracts in NA

Legent Corporation is a leading provider of system software providing products, support and professional services for client server and host based systems.

Responsible for: 

• 6 sales associates and 1 office manager

Dun & Bradstreet Software is one of the largest application software companies in the world providing client server and host based products, support and professional services. The company has over 10,000 customers in 61 countries, including 80% of the Fortune 500.

Responsible for: 

• 5 Account Executives
• Responsible for hiring, training and developing the Account Executives

Accomplishments: 

• Winners Circle 1991, 1992 and 1993
• 1991 and 1993 all 4 Account Executives achieved Winners Circle
• 1992 3 of 4 Account Executives achieved Winners Circle

Responsible for: 

• 4 account executives
• responsible for hiring, training and developing Account Executives

Accomplishments: 

• Chairman's Council 1989 &1990
• number 1 AE in NE region out of 24 AE's
• number 3 in North America out of 100 AE's

ADP is the largest payroll, payroll tax and unemployment service provider in the world.

Accomplishments: 

• 4 presidents Clubs
• Class Training Award, given to the District Manager with the most sales revenue and most payroll systems sold in the training class

Responsible for: 

• territory in Philadelphia