Initiated and implemented KPI's and delivery by objectives in the core units of the Company including the regional offices in US, Germany, Jordan and Philippines.
Introduced and managing MI systems that gauge performance, defect management, sales pipeline and SLA compliance.
Active participation in budgeting for subsidiary companies and budget owner for Resources, Procurement and Contracts and CapEx.
Monitoring of % return on client base and monitoring of time and material approach for two Tier 1 banks.
Executed expansion of Jordan offices.
Coordinates the Training internally to employees (innovation or current competencies) and externally to clients in India and UK (on demand or through sales procedure).
Introduced internal policies, procedures and manuals for use of the Group.
Intermittent participation in clients contracts and CCNs.
GDPR lead for Group.
Direct under remit were ICT, HR, Finance, Customer Care, Mapping Unit and Facility Management.
Active participation in the PA restructuring in terms of Legislation, Processes and IT requirements.
Active participation on demerger of MEPA; participation in terms of meetings, liquidation of balance sheet and reconciliation of Fixed Asset Register and Funds and Schemes held in common.
Regularised procurement with Contracts procedures for cost effectiveness.
Introduced the Paperless concept to completion in time for the reform.
Active participation with CBU and DEIR for union related matters.
Changed the overtime system from manual approach to converge it with clockings and payroll.
ERDF project of €1.2M - Energy related - required the drafting, commissioning and completion of works of 14 tenders that entailed structural and infrastructural works.
Attained funds to finance and introduce the ESRI platform.
Overall management of caseload for Boards' decisions.
Reconciliation check of decisions and website details.
Liason for various stakeholders namely Architects, Local Councils, Chamber of Architects, Malta Developers Association.
Participation in reform conducted at that time by MEU within OPM.
Extensive exposure in Local Plans processes.
Lecturer at University of Malta - Faculty of Economics, Management and Accountancy. Lectures Management at the Workplace - Organisational Behaviour for HDAM. (2010 - todate)
Lecturer at University of Malta - Faculty of Engineering. Lectured Management for MSc IPD for Grad Engineers (2014-2016)
Non Executive Board Member at MEPA (2012-2016)
Chairperson for Evaluation Committees - MEPA tenders
Malta Rep at EU Commission and United Nations - Aarhus Convention. (2013 - 2016)
Currently undertaking courses for Certification in:
Anti Money Laundering and Terrorism Funding - MQF level of award is 5. The course covers; The Risk-Based Approach and Reporting Requirements; Implementing Customer Due Diligence Procedures and Governance and Training.
Internal Auditor - MQF level of award is 5. The course covers; Governance, Risk and Compliance, Functions of Boards and Committees, Internal Auditing, IPPF and COSO frameworks, Cybercrime. Aim is to continue to attain certification (CIA).
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