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charter bus driver resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Hardworking and reliable customer service representative with strong ability in serving existing and potential customers and educating customers in policies and procedures. Offering outstanding people skills, passion for new technology and enthusiasm to learn. Highly organized, proactive and punctual with team-oriented mentality.
Skills
  • Technology-driven navigation
  • Map proficiency
  • Clean DMV record
  • Active listening
  • Communication
  • Credit card payment processing
  • Office equipment proficiency
  • Customer relations
  • Microsoft Office expertise
  • Project management abilities
  • Problem-solving abilities
  • High-energy attitude
  • Schedule mastery
  • Shipping and receiving understanding
  • Courteous demeanor
Experience
08/2015 to 04/2021
Charter Bus Driver First Transit San Mateo, CA,
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Transported passengers on predetermined routes while obeying traffic regulations.
  • Followed schedules and routes to maintain timely arrivals and departures.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Inspected vehicle daily and personally handled routine upkeep such as adding gas and washer fluids.
12/2015 to 06/2018
Transit Bus Driver Firstgroup Plc Lexington, KY,
  • Operated and maintained buses transporting passengers across city and county.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Completed accident and incident reports accurately and legibly at end of scheduled shifts.
  • Performed pre-trip visual inspection and testing of transit bus for mechanical problems prior to beginning scheduled run.
  • Studied and adhered to regulations, policies and procedures for bus operation and passenger transportation.
  • Obeyed traffic laws and followed established traffic and transportation procedures.
  • Supported riders with disabilities by operating transportation assistance equipment.
  • Answered questions and provided insight into local attractions and facility amenities.
  • Completed transfers at hubs and final destinations to keep routes on schedule.
  • Upheld strict DOT reporting records for trips, vehicles and notable incidents.
  • Kept vehicles in good working order by maintaining fluid levels and reporting any major mechanical problems.
  • Maintained safe driving habits to protect property and general public on roadways.
08/2012 to 07/2013
Customer Service Representative First Interstate Bancsystem, Inc. Casper, WY,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
04/2004 to 05/2007
Waitress/Server Little America City, STATE,
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Processed customers' payments and provided receipts.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Entered customer food orders into computer system.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted newly seated guests quickly and efficiently.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
Education and Training
Expected in 08/2013 to to
Associate of Science: Medical Billing And Coding / General
Colorado Technical University - Colorado Springs, CO
GPA:
  • Magna cum laude graduate
  • Dean's List Honoree
Expected in 06/2009 to to
High School Diploma:
South Summit High - Kamas , UT
GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • South Summit High

Job Titles Held:

  • Charter Bus Driver
  • Transit Bus Driver
  • Customer Service Representative
  • Waitress/Server

Degrees

  • Associate of Science
  • High School Diploma

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