Chargeback Analyst Part Time Resume Example
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CHARGEBACK ANALYST PART TIME
Professional Summary
Goal-oriented Manager whose confidence, perseverance and vision promote organizational success.
Skilled in financial reporting and regulatory compliance.
A manger who is highly effective at developing a positive and productive working rapport with employees through open communication and clearly set guidelines.
Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
Skills
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Work History
Chargeback Analyst Part TimeF45 Training - Denver , CO04/2019 - 10/2019
- Ensured swift resolution of customer issues, utilizing dynamic research and interpersonal skills
- Conducted analysis to address credit card chargebacks which led to either a credit or disputed
- Worked with various software and credit card companies
Assistant Director of Client AccountingHca - Kingwood , TX01/2010 - 08/2018
- Achieved low DSO's and Accounts Receivable balances by motivating the team and implementing procedures and processes
- Developed new process for employee evaluation which resulted in marked performance improvements
- Worked directly with sales, clients, and senior management to achieve collection and reconciliation of $20 million per month in accounts receivable
- Analyzed departmental documents for appropriate distribution and reporting
- Managed wide variety of customer service and administrative tasks to resolve client issues quickly and efficiently
- Recipient of multiple positive reviews acknowledging dedication to excellent client service
- Ensured superior client experience by addressing client concerns, demonstrating knowledge and resolving problems in a timely manner
- Developed reputation as an efficient service provider with high levels of accuracy both for clients, sales team and upper management
- Maintained accurate records of past due customer account activity
- Facilitated inter-departmental communication to effectively provide sales team support
- Managed work flow to exceed corporate goals
- Strong leader of financial service representatives support staff
- Assumed ownership over team productivity and managed work flow to meet or exceed financial service goals
- Managed $240 million in revenue forecasting, operations, accounting close and reporting
- Compiled financial reports pertaining to cash receipts, accounts receivable analysis and bad debt
- Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Reviewed collection reports to determine the status of collections and the amounts of outstanding balances
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account
- Balanced monthly general ledger accounts to accurately record cost and month end accruals
- Successfully implemented new technologies and process automations to encourage continuous improvement
- Facilitated successful internal and external audits through sound and thorough documentation
- Monitored payments due from clients and promptly contacted clients with past due payments
- Reconciled client statements and handled payment complaints or discrepancies
- Oversaw daily office operations for team of 6 employees
- Composed and drafted all outgoing correspondence and reports for upper management
- Managed the team that performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations
- Guided the development, production, promotion and financial aspects of iHeart Digital accounts receivable
- Implemented processes to streamline workflow
- Analyzed contract performance for bonuses, budgets and forecasts
- Consolidated financial data and materials for key leadership meetings
- Developed, produced and analyzed financial statements for clients and sales
- Managed and responded to all correspondence and inquiries from customers
- Established aQuickBooks accounting system to reflect accurate financial records for iHeart Media Digital
- Communicated with customers to identify and resolve outstanding payment
- Partnered with auditors to prepare yearly audits and ensure compliance with governmental tax guidelines
- Initiated comprehensive account assessments to check viability, stability and profitability of business operations
- Created budgets and forecasts for management group in alignment with accounting deadlines
- Monitored hiring, training, performance and development of financial service team
- Reduced liabilities by accurately managing tax statements, mailings, journal entries, payments and transfers
- Tracked business revenue and costs with PeopleSoft diligently reconciling accounts to maintain high accuracy
- Managed accounting operations, including journal entries, collection efforts, reconciliations and payroll processing
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Disciplined and motivated accounting team to maximize performance
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies
- Reconciled accounts and resolved both internal variances and discrepancies in external documentation
- Addressed and resolved complex and unexpected variances
- Mitigated accounting risks through identification and improvement of process inefficiencies
- Analyzed financial information and made proactive adjustments
- Maintained accurate forecasting and financial recordkeeping while tracking over 4,000 client accounts
- Built and professionally developed highly competent team of 6 financial service representatives
- Compiled monthly journal entries into general ledger system
- Maintained compliance with company standards and legal requirements
- Coached, trained and delegated tasks to 6 team members to meet specific department goals
- Prepared monthly reports, including payment and account reconciliations and financial statements
- Approved write-offs
- Analyzed bad debt accounts
- Maintained Reserve account
- Implemented iHeart Digital billing and receivable system in QuickBooks
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Performed billing, collection and reporting functions for office generating over $300 million annually
Accounts Receivable ManagerKatz Media Group - City , STATE01/1994 - 12/2009
Collections ManagerKatz Media Group - City , STATE01/2004 - 12/2008
Education
Associate of Applied Science: BusinessNYU - City, State06/1986
Certifications
American Management Association
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Resume Overview
School Attended
- NYU
Job Titles Held:
- Chargeback Analyst Part Time
- Assistant Director of Client Accounting
- Accounts Receivable Manager
- Collections Manager
Degrees
- Associate of Applied Science : Business
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