Certified trainer March 2012 to CurrentOlive Garden Restaurant － Williamsburg, VA
Received an “Outstanding” rating on last employee evaluation Responsible for tending to the needs of many customers Respond to and resolve customer complaints Increase sales for customer tickets Train new employees and retrain current employees Multi-task between serving guests, assisting coworkers, answering phones, and stocking and maintaining bar area.
Editorial Office Assistant September 2008 to January 2012
September 2009 to December 2009University of Texas Press － Austin, TX
Organized files, manuscripts, and letters Cleaned and coded manuscripts Copy edited indices of manuscripts Responsible for preparing monthly Editorial Review and Faculty launch book packets Wrote and submitted CIP applications to the Library of Congress Peer Mentor for Dr.
Boettcher's Religion and the State Course Responsible for facilitating communication between students and professor Advised professor and provided first-hand assistance in increasing success of classroom discussion and student investment in subject matter Edited and assisted with students' papers Organized and provided students with information packets on campus organizations, activities, and opportunities.
Bachelor of Arts : English, 2012University of Texas in Austin － Austin
High School Diploma : 2008Ingleside High school － Ingleside, TX