Efficient Certified Pharmacy Technician with 27 years of combined Customer Service experience, 14 years of Pharmacy experience and a combined 10 years of supervisory/training experience. Hard working, self motivated and organized professional highly driven to achieve efficient pharmacies and pharmacy employees.
Preformed the basic Pharmacy Technician responsibilities involved in entering, billing and filling prescriptions. Managed workflow, based on the number and skill level of the technicians scheduled, to ensure the optimum efficiency of the pharmacy. Developed a training program for technicians and pharmacists and used the program to train and coach new technicians and pharmacists, based on this program I was able to determine the effectiveness of our new employees. Developed and fine tuned our Medicare Billing Procedures. I made up checklists, and procedures for everyone to follow to ensure we were billing Medicare properly. By attending the billing meetings I was able to see where our most current needs were in our billing procedures and worked closely with the billing department to address those needs. Worked closely with the In Patient Pharmacy to develop the PACT program. Developed a workflow to ensure the timely dispense of medication for the discharge patients and ensured all the goals for Pharmacy Plus were met in regards to the PACT Program. Revisited Pharmacy Plus to train the new PACT Technician and work out some issues that arose with the expansion of the program.
As a float technician I have worked at every Agnesian Healthcare location. I have trained and worked with all technicians and have a professional relationship with them all. Am constantly providing assistance to technicians, pharmacists and our billing department on our billing procedures or issues. Trained all employees on our Etreby Perpetual Inventory. Made and typed up multiple SOP's, including the Perpetual Inventory, Bid Rx billing, and work closely with Leslie in updating the SOP's. Processed payroll and adjusted timecards when Jackie was on vacation. Took sick calls and found suitable replacements for those sick calls when Jackie was on vacation.
CCD Teacher, St. Mary's Church 2003-2015
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