Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.
Highly enthusiastic customer service professional with 34 years client interface experience.
Organized and dependable banking professional who excels at processing high volumes of error-free transactions and meeting scorecard goals.Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
In good standing with the West VirginiaBoard of Pharmacy. I did not renew my license due to moving to Arizona.
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Dispensed and delivered patient medications to patients throughout the hospital.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Successfully managed 5 team members and monitored the daily activities.Interviewed, hired and trained new quality customer service representatives.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Formulated and enforced Service Center policies, procedures and quality assurance measures.
Coordinate closing with Lenders, Borrowers, and Brokers.Collecting the Title work, payoff information, resolving title problems for pre-closing. Proving title including preliminary Hud-1, Title binder as well as preparing closing documents. Ensuring all documents are signed and notarized after closing and completing the sending package to the lender. Disbursement of loan proceeds after the closing date.
Title searches on Seller/Borrower. Checked for judgments, liens and bankruptcies against Seller/Borrower. Processing recordings.
In charge of a staff of 6 employees.Managed opening and closing times for the main branch.Opened new customer accounts, including checking, savings and lines of credit.Established new customer accounts including checking, savings, lines of credit and loans.Balanced daily cash deposits and bank vault inventory with a zero error rate.Trained employees on cash drawer operation.Adhered to Researched and resolved customer issues on personal savings, checking and lines of credit accounts.Delivered prompt, accurate and excellent customer service.security and audit procedures.
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