Certified Pharmacy Technician Resume Example
Detail-oriented with expertise in pharmacy, insurance billing, and customer service developed over 7 years of industry experience. Execute both clinical and retail functions proficiently to drive customer satisfaction. Consistently learning and broadening skill set to become a subject matter expert as well as a focal for co-workers for advice and suggestions. Always focused on gaining new responsibilities and expanding knowledge.
- Updating Medication Histories
- Drug Storage Procedures
- Insurance Knowledge
- Cash Register Operation
- Patient Information Verification
- Workflow Optimization
- Confidentiality and HIPAA
- Patient confidentiality
- Pharmacy and customer records management
- Team collaboration
- Secure storage of medications
- Typing medication labels
- Answering customer questions
Jacksonville , FL10/2018 - 04/2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated directly with doctors offices via telephone, fax, and email.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Communicated instructions to patients or caregivers.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Jersey City , NJ03/2011 - 09/2014
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Resume Overview
School Attended
- CareerStep
Job Titles Held:
- Certified Pharmacy Technician
Degrees
- Certificate : Medical Billing And Coding
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