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Certified Pharmacy Technician Resume Example

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CERTIFIED PHARMACY TECHNICIAN
Professional Summary

Detail-oriented with expertise in pharmacy, insurance billing, and customer service developed over 7 years of industry experience. Execute both clinical and retail functions proficiently to drive customer satisfaction. Consistently learning and broadening skill set to become a subject matter expert as well as a focal for co-workers for advice and suggestions. Always focused on gaining new responsibilities and expanding knowledge.

Skills
  • Updating Medication Histories
  • Drug Storage Procedures
  • Insurance Knowledge
  • Cash Register Operation
  • Patient Information Verification
  • Workflow Optimization
  • Confidentiality and HIPAA
  • Patient confidentiality
  • Pharmacy and customer records management
  • Team collaboration
  • Secure storage of medications
  • Typing medication labels
  • Answering customer questions
Education
CareerStepCityExpected in 05/2021Certificate:Medical Billing And Coding
Work History
Alorica - Certified Pharmacy Technician
Jacksonville , FL10/2018 - 04/2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Set up and modified patient profiles in System to include current information such as medications and insurance details.
  • Communicated instructions to patients or caregivers.
  • Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Alorica - Certified Pharmacy Technician
Jersey City , NJ03/2011 - 09/2014
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • CareerStep

Job Titles Held:

  • Certified Pharmacy Technician

Degrees

  • Certificate : Medical Billing And Coding

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