Excellent telephone etiquette
Knowledge of medical terminology
Dedicated to process improvement
Conflict resolution proficiency
Strong problem solving ability
Certified Pharmacy Technician (CPhT), National Healthcareer Association (EXCPT), 12/2014
Licensed Pharmacy Technician, Oregon Board of Pharmacy, 2015
Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service in a call center setting.Strictly maintained customer and patient confidentiality.Communicated with all customers and staff in a pleasant and professional manner.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.
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