Certified Nursing Assistant with 1+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care.Experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.Hardworking CNA skilled at wound care, mobility assistance and charting.
Certified Nursing Assistant
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Completed and submitted clinical documentation in accordance with agency guidelines.Collected urine and fecal samples. Assisted with adequate nutrition and fluid intake.Facilitated activities to engage clients. Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Provided personal nursing care in pre- and post-operative situations. Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Tended to patients with chronic illnesses. Assisted nurses with regular catheter insertion. Recognized and reported abnormalities and/or changes in patients' health status to nursing staff. Documented resident records on daily flow sheets. Assisted with ADLs. Provided patients and families with emotional support. Exhibited compassionate care and communication with regard to issues of death and dying. Sensitive to the needs of geriatric patients. Administered simple range of motion exercises. Comforted patients and provided them with reassurance and encouragement. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Promoted personal and co-worker safety. Participated in the maintenance of safe conditions within the facility and other related areas. Maintained a clean, orderly and well-stocked environment.
Handled incoming and outgoing correspondence, including mail, email and faxes. Maintained inventory and maintenance schedules. Screened telephone calls and inquiries and directed them as appropriate. Devised and maintained office systems to efficiently deal with paper flow. Organized professional calendars and supplied reminders of upcoming meetings and events. Conducted extensive online and phone research. Attended business meetings. Identified prospective customers using lead generating methods and performing calls. Developed tool to track and monitor sales opportunities, deals in progress and finished contracts. Retained and ensured proper handling and care of existing client accounts. Responsible for implementing business-building and relationship-building expectations with customers. Consistently met and exceeded department expectations for productivity and accuracy levels.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow. Developed highly empathetic client relationships and earned reputation for getting the job done. Worked as a team member. Managed quality communication and customer support for each client. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Communicated all merchandise needs or issues to appropriate supervisors.
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