Detail-oriented, certified nuclear pharmacy technician with extensive knowledge of radiopharmaceutical drugs for patient diagnostic treatments. Proactively provides excellent customer service to maintain customer satisfaction and contribute to company success. Highly motivated professional team player with an upbeat, positive attitude.
State of Nebraska Pharmacy Technician
Dispensed and delivered patient medications to hospitals and clinics. Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner. Accurately recorded compounded products and prepared appropriate labels. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Strictly maintained customer and patient confidentiality. Communicated with all customers and staff in a pleasant and professional manner. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for legend drugs and controlled substances.
Upsold add-on services to existing customers, generating incremental revenue. Addressed customer questions and concerns regarding products, prices and availability. Delivered exceptional account service to strengthen customer loyalty. Maintained a clean and sanitary work environment for the customer.
Collected customer feedback and made process changes to exceed customer satisfaction goals .Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported product issues. Properly directed inbound calls in phone queues to improve call flow.
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