OBJECTIVE : A position in Customer Service where my experience is best utilized
MS Word/MS Office
TOTAL HEALTH CLINICCERTIFIED MEDICAL ASSISTANT
Interviewed patients on medical/prescription history to ensure proper documentation.
Record patients vital signs:blood pressure,weight,height,pulse,temperature and BMI.
Collect and routine test laboratory specimens.
Perform EKG testing Electronic Medical Records Administer medication/injections/vaccines/blood draw as requested by physicians Translate procedure/ instructions to patients in Spanish as needed.
Prepare examination rooms according to procedure performing.
Sterilize medical equipments and examination rooms.
Respect and maintain OSHA and HIPPA standards Properly dispose of hazardous/contaminated material.
Manage Front Office Duties:schedule appointments, verify insuarance ,collected co payments,update patient records,call/fax/in prescriptions to pharmacy as requested.
StayonlineBilingual CSR/Technical Analyst/Call Center
Assisted guest connect to our network by navigating them through their operating systems Documented the service provided in internal ticketing system CRM.
Successfully handled over 50-60 calls a shift at inbound call center Recorded and saved all calls approprietly Monitored equipment functions and/or reported any outages Communicated outages in timely manner to ensure customer satisfaction.
Dispatched proper person to assist guest with connectivity issues Rapidly learned and mastered various computer progams in order to provide the best assistance.
Oversee front-office operations and provide impeccable customer service Interviewed applicants for cable , telephone and/or intenet service Scheduled appointments for services requested and/or repairs Dispatched technicians to approved applicants for services requested Filed contracts for services Collected payments for services Successfully kept records of services, repairs, and applicants information on CRM database Translated to applicants , sales represenatives as needed Escalated complaints and/ repairs to proper personnel in timely manner.
LOUIS & CLARKPharmacy Technician
Manage all aspects of day-to-day operations in a pharmacy/front store Successfully answered phone calls from physicians, pharmacist, and patients regarding RX Recorded all prescription and front office inventory Assisted pharmacist in locating medications in timely manner as needed Updated patients records such as name, address, phone number and insuarance information Filed over 100 fax and telephone refill orders daily Verified patients insuarance eligibilities Dispensed filled prescription to patient following standard protocol Translated dosage,side effects, storage as directed by Pharmacist to patient in Spanish.
MENTAL HEALTH ASSOCIATIONPATIENT CARE TECHNICIAN
Assisted patients with mental illness meet daily demands such as cooking and cleaning.
Transported patient to Doctor/Psychiatrist appointments and document concerns.
Planned weekly outing for patient such as movies,parks and libaries.
Created weekly dinner menues, food shopping list and do grocery.
Translated in Spanish as needed for patients and/or doctors.
Provided patients with personal care demands such as bathing,oral hygene,dressing according to weather conditions.
Administered controlled medication following proper protocol and documenting all information on medication logs.
Health ClinicDecatur, GaMedical Assistant03/2010 to 07/2012
StayonlineAtlanta, Ga06/2006 to 08/2008
American Cable Spanish CSR
Louis & ClarkNorcross Holyoke, Ga Mass01/2006 to 05/2006
Pharmacy Technician09/2004 to 10/2005
WalmartMassSpanish CSRFebuary 2003 to 03/2004
Mental Health Spfld.MA Patient Care Tech
08/2000 to 12/2002
H.S Diploma RadiumsoftTechnical School01/1995 to 01/1998
Certificate National Health AssociationMedical Assistant01/2010 to 01/2011
Gwinnett Tech Comm.CollegeParemedic Technician01/2012 to Current
Chanty Hill Total Health Clinic Supervisor 770-572-2317.