Versatile Network Analyst focused on process creation and implementation and the IT design and delivery life cycle.
Network Planning Analyst adept at database design and development, created documentation, procedures, coaching and implementation of Network and Telecommunications documentation used by multiple groups, especially between the merger of Volvo IT North America and Mack Trucks.
Expert in the design, implementation and support of the newly created Truck Dealership Network and Extranet for vendors, suppliers and external customers.
Network Analyst accomplished in constructing and optimizing stored procedures, triggers, tables and user functions.
Computer Systems Analyst providing superior technical support for networking issues within the Sales, Parts & Service Departments of the Vechicle OEM (Heavy Duty and Regional Trucking Dealerships in the United States, Canada and Mexico, Medical, Banking & Auto Insurance industries.
Expert in leading teams and breaking down "silo's" between different departments to achieve the companies' shared goals, objectives and fullfilling it's Customer Promise.
Organized and focused Network Analyst and Manager seeks employment as part of a dynamic IT team, department and/or company.
Well-versed in cutting-edge networking, computer and telecommunications technologies, as well as legacy systems and their operations and systems.
Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network design, integration, implementation and top tier support.
Detail-oriented self-starter with demonstrated success in initiating, designing, documentation creation, tracking, reporting and closing projects on time and within their budgets.
Knowledgeable IT administrator & analyst demonstrating exceptional communication and leadership skills. Focused on taking a systematic and logistical approach to solving extremely complex problems, worked as the top tiered support level with suppliers, vendors and customers until problem resolution has been accomplished well above customers' expectations and satisfaction guarantees.
Motivated Networking, Computer and Telecomnumications Systems Analyst possessing exceptional troubleshooting skills for networking, computer and telecommunications issues, end user problems and working with all other teams within the IT organization to accomplish problem resolution.
Network Administrator experienced in hardware and standardized configurations across management, systems analysis and database design and implementation.
Maintained 99.9% uptime for 7 years in a row in maintaining the Dealership and Extranet WAN Network.
Oversaw IT support for over 250 remote routers, switches, modems and other equipment at remote locations at over 500 dealerships and Extranet Locations containing thousands of users, desktops and laptops including the remote locations network WAN and LAN hardware which consisted of many makes and models of equipment.
Set up a VPN Client Solution replacing a direct dialup solution, which decreased the cost of over $800,000 per year for our primary customer.
Served as Network Administrator for over 500 United States and Canadian Heavy Truck Truck Dealerships and supported not only their internal LAN's and equipment of various makes and models but also made sure that they could connect back to the dealership and extranet applications with connectivity consisting of a Frame-Relay to IMA circuit of varying speeds, an ISDN backup line and a diagnostic POTS line for direct console port administrative purposes to all remote locations back to three primary data centers located in two different states and three different cities, which consisted of over 250 routers, 250 modems and 250 battery backup units at each dealership and extranet location along with four separate test-labs containing the same exact equipment and systems that were in use and placed at all remote dealerships and extranet locations.
Managed and maintained the Dealership and Extranet WAN networks running on over 260 Cisco Routers, over 300 VPN client software installations.
Spearheaded the formation of two separate Truck Dealership WAN networks into a single Dealership and Extranet WAN network all running the same equipment and identical configurations.
Formed many Task Forces at a moments notice when an issue was noticed that required multiple departments to exchange ideas and information within the entire IT organization in the US, Canada, Europe and Global Organization along with our customers organizations, suppliers, vendors and other departments to resolve the issue as fast as possible.
Spearheaded and led multiple major networking, telecommunications, computer systems and telephone installations, moves, adds, changes, upgrades and projects.
Managed and created standardized Cisco Routers and Switches and their configurations for multiple building campuses, all dealership and external locations with one to many buildings per, and at other company locations all across the globe.
Managed and Created a Global Customer Database that not only stored Networking and Telecommunications information, but also information from all other departments with the IT company and it's customers into a single customer database used by all.
Managed and created the Statement of Work Tool information for the Networking and Telecommunications department for the IT company so that customer quotes and statements of work could be delivered on time with extremely accurate, precise and detailed pricing information for all products, components and services that every project entailed.
Took the intiaitve to become the company administrator for AT&T Business Direct to give the appropriate access to tools and information as needed by other IT administrators, service support personell and customers.
Contracted to Bank of America for a short term Y2000 PC Scanning Project. Quickly became appointed the manager of all 36 contractors hired for the project shown by hard drive and natural leadership ability. As the project wrapped up, I was the last contractor left on the job site to finish making sure that all computers in a very large corporate office containing 3000 computer systems were scanned. Provided customer with detailed documentation showing that all computers were scanned and Y2K compliant. After the project was finished I was sent to Volvo IT and was hired on the spot during the first interview to become their newest member of the Telecommunications Department and was responsible for Computer and Telephone Moves, Adds and Changes as well as all cabling and infrastructure moves, adds and changes. Was hired as a full time employee by Volvo IT North America after my 6 month temp to perm contract was honored and completed.
Emphasis in Computer Programming, Mathematics, Chemistry, Human Anatomy and Physiology, English, World and United States History, French.
Senior Dean's Council Representative
Academic Achievement Awards for taking mostly Honors and Advanced Courses
Coursework in Computer Science, Electrical Engineering, Mathematics, Graphic Arts Design, DOS, WINDOWS, APPLE / MAC, Word Processing, Database Software titles and more.
Software Programming in PASCAL.
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