Accomplished business leader looking to leverage over 25 years of management, strategy, marketing, technology, business process and service delivery experience in a role that positively impacts an increasingly diverse community.
Founder and CEO of consulting firm that helps enterprises deepen relationships and increase revenue in underleveraged market segments (e.g. Women, LGBT, African-American, Hispanic, Asian-American and Veterans). Clients include American Airlines, HUD, Symantec, TriHealth, Verizon Wireless, Kaplan University, Gulfstream, Clear Channel, Wachovia/First Union and Mercantile Bank. Company revenues averaged $500- $750K per year.
Founder and CEO of start-up offering non-profit membership organizations a customizable private social networking platform with special member offers. Led development of Platform as a Service offering. Negotiated partnerships with organizations and marketers. Brand partners included American Airlines, Tourneau, SpaFinder and St John Knits. Raised $700K in venture capital. Named 2013 Tech Company to Watch by Connecticut Technology Council.
Created and led new business unit within Ogilvy to offer business strategy, analytics, database marketing and customer experience design services to Ogilvy clients. Clients included American Express, IBM Software, Sears, Pfizer, Sanofi, Johnson & Johnson and Motorola. Grew organization to 50 professionals and $15M in profitable revenue. Member of OgilvyOne Operating Board.
Created business plan, marketing plan and managed business development for this newly launched caller management technology platform, a spinoff of GTE Internetworking. Doubled revenue in first year.
Margaret J Young
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Member of the Company's Operating Committee. Managed client relationships and consulting and research teams responsible for developing branding strategies, market research, and new product development plans for companies that included AT&T, Sears, First Union and General Electric.
Managed 75-person global consulting team responsible for developing business process redesign, executive coaching and cultural change initiatives for public and private sector clients in the U.S., Mexico, Chile and Canada. Responsible for standardizing consulting offers and implementing systems to increase consultant productivity.
Developed business plan and marketing strategy for start-up multimedia application development tools company partially funded by IBM. IBM subsequently acquired the company.
Managed strategy team responsible for setting marketing direction and priorities for IBM's 250,000 U.S. sales and service team. Implemented multi-year cultural change initiative to transform IBM from a product to customer-focus. Led design and implementation of cross-functional sales and service business processes to increase customer responsiveness.
Developed IBM large systems marketing programs. Assisted sales teams in developing financial justification business cases.
Responsible for capital markets analysis and cashflow gaming of business scenarios.
Provided technical sales and installation support for IBM software.
Margaret J Young
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Knowledge Works (Harvard Business Publishing's Caribbean Franchise) Advisory Board Member
The HistoryMakers Marketing Advisory Committee Member
US Civil Rights Commission CT State Advisory Committee Member
University of West Indies, UWI Consulting Board Member
Trinity College, Hartford CT, Trustee (Marketing Committee Chair, Member of Strategic Planning, President Search and Campus Life Committees)
Family Services of Westchester, NY, Board Member
Westchester, NY Harvard Business School Alumni Club Board Member
Margaret J Young
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