I implemented a scheduling system, decreased the abandonment call rate the best practice rate of 5%. I have supervised the implementation of the Provider Portal system in which all the hospital owned physician's have the ability to scheduled their own patients for testing. I have implemented the process that all patients scheduled at any Excella are pre-registered prior to arrival. I have started the process of implementing a payment estimator system.
In charge of 5 collection staff members overseeing all Self-Pay accounts in addition to overseeing all the hospital contract staff. I monitored all daily collections and billing reports. I successfully led projects always with positive results.
Registering patients in a 3 physician medical practice was in charge of the front desk, discharging patients, scheduling patients for diagnostic testing and upfront collections.
I received a High School Diploma but also attended school for Medical Assisting at the same time.
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