Accurately schedule and register patients for ten departments, specializing in imaging and cardiovascular services. Verify insurance eligibility and benefits utilizing payer websites when available. Perform opening duties for centralized scheduling including opening phone lines at specified time and addressing immediate departmental concerns and questions. Train new employees in scheduling protocols and procedures. Provide exceptional customer service and maintain positive attitude in demanding situations. Act as a liaison between physician offices and each department's clinical staff. Elected by peers to serve a one year term on employee council. Served as chair person for CHAA continuing education committee. Assist manager each month by compiling call volume and hold time statistics. Review scheduled appointments and produce QA reports for all centralized schedulers. Received Role Model for Excellence Award in 2009 and Leader in Practice and Teaching of Excellence Award in 2010.
Accurately scheduled for 7 imaging modalities. Trained new employees in scheduling protocols and procedures. Provided exceptional customer service and maintained positive attitude in demanding situations. Acted as a liaison between physician offices and each department's clinical staff. On a daily basis, reviewed all imaging department schedules and physician orders to ensure accuracy as well as obtaining any necessary lab work and insurance authorizations. Obtained films and records from outside facilities for physician review prior to invasive procedures.
Checked in patients for imaging services making sure patients understood consent and financial responsibility forms as well as HIPPA practices. Dispensed and explained preparations necessary for procedures. Distributed imaging reports to appropriate physician offices. Retrieved films from storage areas and delivered to appropriate locations within hospital. Received and documented film intake from outside facilities. Prepared reading rooms for radiologists to interpret images.
Scheduled imaging appointments in person and by phone. Checked in patients for appointments. Prepared films to be sent to outside facilities as well as processing returned films.
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