Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Answers phones from patients/customers professionally and responding to patient/customer inquiries and complaints.·
Schedules patients/customers based on scheduling guidelines and
Receives a high volume of inbound calls with varying degrees of questions or concerns
Ability to manage urgent calls in such a way that urgent situations related to the provision of patient care are handled in an appropriate manner
Entered insurance and worker's compensation information.
Edited, corrected and mailed claims.
Obtained and processed patient payments.
Scanned and faxed clinic documents.
Updated account demographic information.
Clarified explanation of benefits to customers.
Used medical billing software systems to post charges.
Exceptional knowledge of IDX, DocuTap, DocuClass, WinMed, Microsoft Office Management Plus and Integri
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