I am currently employed with Tennova Healthcare as a Central Scheduling Specialist. I served on and off as the Assistant Registration Interim Supervisor from 2005 to 2006 as well as the Central Scheduling Interim Supervisor from 2008 to 2010. My current job is to answer multiple calls coming into a central line. My job also includes, using multiple systems (Order Facilitator, Cerner, and As400) at a time. I attend several meetings for my current Manager as a stand in when he can not be there. I am the super user for the scheduling and Order Facilitator systems within the department. I have a outstanding relationship with office staff from the surrounding doctors offices and I speak with several Physicians to ensure the best quality for their patients. I am a Super User within the department with teaching my peers in different departments as well as my co-workers on how to use certain systems to better their work environment. I am also trained on Insurance Verification and Pre-certification. I have been a valuable employee with CHS Health Systems and I strive to do the best I can within my department.
Cigna sent me to their school within the company for 4 months, I trained on how to read insurance claims and how to pay those claims within a timely manner based off clinical information. I took incoming calls from Doctors offices and explained benefits to the staff that would call. I processed claims and referrals. I had to use multiple systems to ensure that the patients and Doctors claims were paid. I moved quickly up into the department, and then became a trainer to the new employee hires.
I started out as a cashier, quickly moved up into the Head Cashier position and then Customer Service Manager. I was responsible over numerous cashiers, as well as the front end of the store. I had to file paperwork and fill out numerous reports on the intake of money. Was my job to fill every cashiers till with the appropriate amount of money to begin every shift as well as counting down every cashier at the end of their shift. I was responsible for making the cashiers schedules as well as doing the payroll.
Medical Coding- Certificate
I have received several Employee of the Month within my department chosen by my peers.
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