Driven and compassionate healthcare professional with 10+ years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness.
Schedule and confirm patient appointments. Provide procedure preparations and instructions. Daily data entry while obtaining patient demographics and insurance. Receives pre-cirtification and insurance authorations prior to admission or outpatient procedure. Accuatley obtain ICD-9 codes, ICD-10 codes, HCPCS and CPT-4 codes for billing purposes and estimate charges for self pay patients.
Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.
Coordinated admission processes and prepared medical records and agreement packets.Made copies, sent faxes and handled all incoming and outgoing correspondence.Planned meetings and prepared conference rooms.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.
Efficiently processed cash register transactions for new and refilled prescription orders.Adhered to regulatory guidelines for workplace safety and customer confidentiality.Maintained clean and organized pharmacy shelving and work areas.Prepared and submitted claims to insurance companies for payment.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.Appropriately resolved customer issues, complaints and questions.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
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