Experienced call center agent with excellent client and articulate work skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Succesfully assist customers, installers, and store associates with install planning. Ensured that jobs were taken care of on a timely manner. Worked with, and assisted other agents.
Temporary was in CDO during the adjustment from Lowe's Service Advangtage to Central Product Offices. Worked with other team members to make sure deliveries were completed to customer's homes.
Established customer care and support with customers during times. Worked with customers, repair technicians, and manufacturers to make sure customer's products were serviced on a timely manner.
Rapid Recovery Pilot Lowe's-2018
Dean's List at Wilkes Community College-Spring 2010
Dean's List at Wilkes Community College-Fall 2009
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