Business Leader - Results oriented professional with over nine years of experience in a regulated industry and eight years of management experience. A proven track record of achieving metrics and managing budgets. Experienced with multiple cross-functional teams associated with data driven business improvements to drive volume up, keep costs down, and meet customer service goals. Responsible for both short term and long range business planning.
Training and Coaching - Oversaw the training department of each center, including orientation of new staff, hands-on technical training, train-the-trainer events and constant evaluation of effectiveness of training. Managed the updates of standard operating procedures including multiple software upgrades across the center.
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