Initiated Value-Based improvements with chaplains, developed metrics which increased patient satisfaction scores by 7% (Press Ganey), achieved 95% employee engagement and satisfaction which was at the top for HealthEast leaders, launched supervisory training program within an organization that has had Clinical Pastoral Education for forty years, supervised all CPE programs at HealthEast since 2013 with 90% of students becoming employed as chaplains/clergy within 6 months of the completion of the program.
Lead chaplain for Level I Poly-Trauma, Surgical Intensive Care, Hospice and Palliative Care, Orthopedic and Spinal Cord Injury. Supervised multiple units of CPE under supervision of Director, National Chaplain Center.
Supervised/observed students for six consecutive units: conducted admissions interviews, planned and implemented orientation, made clinical assignments, set schedules, conducted group seminars with verbatim, open group and individual supervision. Clinical ministry in Oncology, Emergency Services, Orthopedics, Chronic Pain, Mental Health, and the Cancer Pain Clinic. Counseled personnel of differing age, ethnicity and socio-economic backgrounds in recognizing and addressing substance abuse, anger, and spiritual health issues.
Administrative and pastoral responsibility for worship, community outreach, education, women's ministry, evangelism and overall program development in a thousand member congregation with an operating budget of $750,000. Developed community based education and empowerment network for a culturally diverse neighborhood. Designed and implemented Police Chaplain Corps for cities of Plymouth and Wayzata.
Pastoral leadership for ministry to youth and their families, supervise youth director; facilitated support groups for single parents, caregivers and widowed, coordinated joint confirmation program 3 parishes, long range planning and reorganization of leadership for ministry; presenter for ten clergy seminars on professional ethics in ministry with six synods/church-wide offices; clergy ethics and boundaries in ministry for the six synods and Church-wide offices of ELCA; lecturer/ educator for seminary/doctoral students Luther Seminary (1989-2000)
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