Daycare Center Director for almost 5 years and over 13 years experience in childcare, serving 65 children in a diverse community. Oversaw curriculum, staff, budgeting, administration and state funded nutrition program with little to no supervision. Consistently under budget and exceeded expectations for child development. Seasoned customer service specialist with background in providing advice on diverse customer situations and managing a wide variety of issues quickly and efficiently.
Certified Daycare Provider
Exceptional organizational skills
Schedule creation and maintenance
Excellent communication skills
Proven team leader
Complex problem solver
Facilitated on-boarding of new employees by scheduling training, answering questions, processing paperwork and completing background checks that include fingerprinting.
Investigated and analyzed client complaints to identify and resolve issues.
Managed operations of a child care center licensed for 65 children with a team of up to 15+ professionals. Controlled administrative, financial and logistical areas of facility. Identified staff vacancies and recruited, interviewed and selected applicants. Reviewed federal and state laws to confirm and enforce company compliance. Ran bi- weekly payroll process. Responded to all customer inquiries in a timely manner both in person, via phone and E-mail.
In 2013 I obtained my Bronze Level Directors credentials in accordance with Oklahoma state guidelines.
Coursework in Center for Early Childhood Professionals with a minimum of 20 clock hours of formal training per year.
In June of 2017 I obtaining my Child Development Associate Credential (CDA).
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